Hungry Jack's Burgers Joondalup — Restaurant in Western Australia

I drove to Joondalup HJ's, I like to go to HJ's as they make a nice, flavoursome vegetarian burger The Rebel Whopper.

Now!! I know they make them fresh, but what I don't understand is why this takes up to 10-15 minutes to make fresh, (are they making the patty's themselves out the back?, you dont wait this long for an apple pie from maccas) meanwhile I'm sitting in my car waiting, waiting, my grumbly tummy groaning louder.

Just because I like to eat a vegetarian patty, I shouldn't be made to wait so much longer than a customer that likes to eat a meat patty.

Twice now, I've gone in "Hangry" as I've waited beyond what I would call a reasonable wait time only to request a refund from a manager who gave me a "thousand apologies" and a refund at my request, no free chips beacuse I went through a drive through and had to walk in the store on my sore leg to see if they were still rolling my patty out the back.

So much for getting my nice, flavoursome vegetarian burger as a nice take out meal.

Pick up your standards Hungry Jacks.

Sincerely, sad,...

Order took 45mins. Made sure to use the app, minutes after paying I set myself ready to collect. Was on the train ready to get to my stop and drive the rest - It was 12:30pm. Tonnes of cars in drive-thru so tried to collect inside. Everybody's was late and some guy got half his large family-size meal and which was eventually corrected.

Told the young guy and shows him had ordered 12:26pm. He said they are making it now and it only gets made when I select to pick it up - although I did that mins later after paying. Eventually got at 1:15pm. Was fine except tomatoes were horribly cut, like with a butter knife! Sheets of tomato more-like. Might have been given an extra portion of small chips - but it could've been medium box and a small to make my large order of chips.

School holidays and was busy and dirty inside customer area. Feel sorry for very young workers, need more staff and or pay.

*Additionally, on other weeks, never ever have I not been told to wait in the parking bay to wait for the grill for the Rebel Whoppers...

The Manager rostered on at 6:12pm on 4th of September 2025 was very incompetent and rude to customers, all the staff were disorganised and there was the sound of dropping trays echoing through the shop coming from the kitchen, we heard this noise atleast 6 times whilst management were screaming ‘she doesn’t want to know’ ‘don’t tell her’ to staff. This was very disorganised when ordering food and no one knew what food belonged to them. staff were working very slow, making orders delayed by approximately 30 mins. When the order was received, the food came out cold and the order was incorrect as I ordered a fanta but received a coke. When I had asked if the food was mine due to the chaos of being unsure as I didn’t receive an order number the management had turned around and said in a very rude and sarcastic tone ‘take it’ and walked off, this was absolutely appalling to see how this place was being managed, as well as the drive through being full of cars with no productivity or concern within the kitchen or...