Oceanic Bar + Grill — Restaurant in Western Australia

Was in Mandurah for a weekend away, went to Oceanic Bar and Grill to have some lunch. Not on a recomendation we were just passing by and liked the outdoors feel of the place. I went to the bar and Ordered a Mafioso pizza and some other sides, also a few beverages, I was served by staff member with a broad Scottish accent (my Mother is a Scot so I picked it straight off) . Pizza arrived and it was a Mexicano style. I explained to the young waiter it was a Mafioso pizza I had ordered and his response, to our face, was ‘oh for f*Cks sake’ as he charged away with the wrong pizza. I thought he was going to get the pizza that I had actually ordered on the go and thought he must have been referring to a kitchen stuff up with the swearing. Nope. It was directed at my friend and I. He came back with the same pizza AND the duty manager, a young guy who proceeded to tell me the Scottish guy who took my order was a Manager of so many years and that he had heard me ask, in a ‘funny’ accent apparently, for a Mexicano pizza. I then suggested to this young Manager that he was implying I was lying? His response… Yes. I was lying. The Scottish guy who took my order, because he was some type of Manager also, according to the duty manager, was right and I had indeed ordered the Mexicana Pizza, I had even ordered it in some kind of accent according to the Scottish guy and I was infact lying. I could not believe my ears. In my lifetime I have never been treated so badly at any establishment. In the world! I asked for a refund for the pizza and was told ‘No, this is the pizza you orderd’. My friend and I were flabbergasted at how this mistake on the Scottish guys behalf was being handled by these young staff (I have no accent and I also don’t eat pork which is on the Mexicana and Mushrooms are my favourite style of pizza hence ordering Mafioso - I tried to explain this also and was told again that I had ordered a Mexicano..) So we were swore at by the waiter, denied our pizza we had ordered and paid for, accused of lying, told that I had ordered in some accent??? and then treated like absolute rubbish in front of other patrons by the young on duty restaurant manager, all because some Scottish guy who took our order made a simple mistake that could have been easily and professionally sorted without fuss. . We left out of pocket and totally disturbed about what we had just experienced. Dumbfounded. I almost felt like going to the police as it’s basically theft, I think it was around $25-$30? I literally handed over my hard earned money to these people and was treated like rubbish. This was in January 2024, I documented the experience in my diary and mulled over taking it further as it was just so wrong. We tried finding a contact for the owner of the establishment on that day while were still steaming, but to no avail, and I was too scared to go back in and face the young duty manager again. I own businesses myself and I, like many of us, worked in great restaurants to make a quid when I was studying as a teenager, I know customers can be demanding and often there are miscommunications in loud and bustling premises but I was super chill, my friend and I both were really chill, we thought the first young waiter was swearing at the kitchen for stuffing it up, we were a bit shocked at hearing the F word but rolled with it, we even had a little giggle, he was just a kid, but when he came back with the sour face, still the wrong pizza and Duty Manager in tow who just had no time for us, we were so stunned. In the end I asked the DM to just get right away from me. And they did. With the pizza I never ordered but paid for. Denied a refund. Yes. It was terrible. 0 stars. Worst experience of my life in any establishment. Worldwide. And if the owner is reading this, I can provide dates, time etc. Still haunts me...

Yet again let down by a local business. Our government keeps harping on about how we need to support local to keep the economy chugging along, and when we do we are met with food, service, and attitude as poor as tonight. This is the exact reason why people are refusing to eat out and would rather eat take away foods or ready meals.

The place was packed and understaffed, this is a common scenario for more and more local and small businesses I understand. But sacrificing customer service and happiness for cashflow is an extremely poor business model. All night there was a line to the door of people wanting to order food and drinks. At 6pm our table ordered food and cocktails and were told there would be a 30-45 min wait on these. I said that's fine, because the cocktails will be ready with the meal and it was good timing.

An hour later nothing, no food, no drinks, nothing. When I asked the staff when we could expect anything they said they didn't know, and they had to get through the line of costumers before they could focus on making any of the cocktails. I was perplexed to say the least, they were taking order after order all night with no one fulfilling these orders. As a business you should have stopped or at the very least slowed down taking more orders for food and drink and deal with the ones you currently have. Otherwise you will end up doing what happened tonight, people complaining, asking for refunds, and demanding answers, meaning all the extra sales you made, cramming all the orders in without fulfilling them was a waste as the food, customer service, wait times, and atmosphere is horrible and due to this people were asking to be refunded.

After an hour we received our food and the line had almost cleared Soni went to ask for an ETA on our 2 cocktails we hadn't yet received and was told by a lady that they would still be a while as they had customers, but when I looked at the line there was only 2 people but I said okay anyway and went back to my seat.

It's now 8:00, 2 hours after ordering cocktails and I'm fuming as I saw a lady go to the counter, order a black Russian, and get it made for her straight away whilst there is at least 15 dockets that haven't been fulfilled from the rush. I went back to the counter (this would be the 5th or 6th time now in the two hours) and spoke to the cocktail barman who has just started fulfilling the other orders. He was lovely, offering me a refund, and asking if he could make our experience better in any way as an apology for the long wait. I declined, but that's the best costumer service I have received here in a long time, and it was only for a brief moment.

Your priorities need to be realigned with the most important things, money and customer service and you can't have one without the other, but more and more it seems that the customer service aspect of business is being forgotten, then people start to realise and stop going to these places of business, then the business starts to lay people off and eventually closes. Then they will blame the public for not shopping with them or supporting them, well where is our support as consumers, where is the hot food, cold drinks, and good customer service you used pride yourselves on. The OBG has been around for a long while, and it has served me many, many meals and beverages over the years but you cannot continue to deliver service as poor as the last few months, even the recent reviews (past few months) have been hugely negative, please take that as a sign to change your business model, or staff, or whatever it is that's causing your business to fall behind by two hours...

I have never been so embarrassed with myself to have paid for food this bad. It's times like these that a zero star is required.

I will share this review for the benefit of future customers because if the management had pride in their venue, they wouldnt be using untrained staff in their restaurant and kitchen to dish up what was served to us. The issues at this restaurant are far beyond even worth trouble the wait staffs day with hearing as I can see it would be a regular occurance.

There was a smelly sticky glob of what is presumed to be old glue from the QR code table markers. This stuff kept getting on our hands, the menus, etc. I politely asked a table clearer if he could attempt to clean it off, to which he blatantly said no with a very dis-interested attitude. I have never experienced a staff member of any business shut down a basic request of wiping a table down at a restaurant.

I will explain my view of the attached food pictures.

First came out the chips that were a side to the sizzling seafood platter. Then came out the crispy wings followed by the seafood platter and shortly after the crispy skin goldband snapper.

As an avid lover of hot chips, these were atrocious. The nerves for the rest of the food kicked in immediately. The chips were undercooked despite the fact I would describe them as 3 times reheated.

There was no sizzling to the seafood platter. I'll break it down as precooked, frozen, then reheated on what seemed like more than 1 occasion before it was served up. You couldn't use this a fidhing bait to catch a toad fish. The overuse of Chilli couldn't even mask how disgusting it was. This is the first time I have ever stopped eating a meal. Squid and fish were both overcooked. I ate the prawns simply because I felt disgusted that I had paid for this. I didn't touch the freshwater yabbies that were attempted to be passed off as lobster because I could tell it was boiled, then frozen, then added to the frypan with the rest of the stuff. I took a gamble on eating the bug tail in hoping it was hot enough to not give me food poisoning (yet) because it smelt like it probably is going to.

The crispy wings were a joke. My wife and I started to eat 1, then tried some others in a hope it was just a bad one we picked up.. Nope, the attached pics is how we finished our meals.

My wife persevered to eat the crispy skin snapper purely because she felt so bad that we had come on a trip from Brisbane and were hoping for a nice dinner out and had paid $86 only to experience this.

My advice to this place: give up serving food and just be a bar with drinks. At least on the most part you would be simply opening a product that you dont have to have much influence on. My advice to myself is to make sure I check...