Premier Hotel Albany — Restaurant in Western Australia

Being locals, we support local businesses. We should have chosen another pub / venue tonight (Saturday of a long weekend). Exceptionally friendly and well-meaning staff, but are not supported by their kitchen / chef. Arrived at about 6:45pm and found a table. It was a long weekend but there were plenty of tables available in the many fabulous areas of this recently refurbished hotel. Found a table and went and ordered drinks. Headed back to order dinner. There were 2 of us. Not 22, but just 2 people. Prior to ordering, asked the bar staff if there were any items on or issues with the menu. None, apart from 1 item not available. Excellent. Or so we thought. Placed an order of bangers & mash and beef cheeks a tad over 7pm. It’s a pub. Very nicely refurbished (did I say that already?). Don’t get me wrong there. 45 minutes later went and asked if our meals would be arriving soon, especially as a couple who arrived after us had been served their meals ahead of us. We were told our meals would be 15 - 20 minutes longer. Agreed we’d wait. 25 minuted later, still nothing. Went to the bar and cancelled and got a refund. Won’t say where we went for our dinner. Completely blathered by this point. Clearly, the chef / kitchen was not supporting its front of end staff. The chef / kitchen should have kept the front of end staff informed of the wait times for dinner service. If they’d done so, I would not have penned these words. It’s not hard chef / kitchen to support your front liners and keep them informed of any delays so they can pass this onto patrons. You’d get far more appreciation. My advice to anyone wanting to try the Premiere Hotel in Albany is to do so on a very quiet night. Otherwise, just grab a couple of drinks and enjoy the very fine views from the various locations within the hotel, before heading off to a kitchen who knows how to run their...

Disappointing and not to be repeated. We ordered our meals and my partners meal who was ordered last came out on its own. His steak sandwich was lukewarm at best with chips that were cold. After waiting 15 minutes for the rest of our meals to come out, my friend went to enquire as to where our food was as we were still waiting. The young male bar person responded that my partners meal was ordered much earlier than ours and that’s why it came out by itself. When my friend say no we ordered our food 10 minutes before my partner the bar person had no further response than to offer my friend a free drink.

Finally my steak burger came out, which was warm but which had very little taste and the steak was so thin I had to wonder what sort of fillet steak it was.

My friend and her partner finally got one meal and an entree. My partner complained very loudly to the bar person and finally my friends main meal came out after we had all finished eating. My friends meal of slow cooked beef cheeks was almost cold and tasteless.

The majority of the staff that we did deal with seemed very inexperienced and apathetic about complaints. There was a lot Of blame placed on kitchen staff and lack of staffing, in that case, don’t overbook if you don’t have the staff to deal with the customers. We won’t be going back to the prem at all, for meals or for a drink.

Whoever is in charge needs to spend some time on training staff how to serve customers, how to cook a nice meal and efficiently deliver that meal so it’s hot, and how to deal with...

In this brave new world of ours. The one you and I both belong too it as an abhorrent shame to come claustrophobically in contact with a reminder on the state of an increasingly sanitised existence. A pub without a designated smoking section is one such reminder. Have we forgotten the delights of dim lit taverns, with smokey bar rooms that come filled with wealthy laughs. What has been left in their wake? The Premier hotel is one such venue without these charms. To the eye it is beautiful, a historic building with ample room, that boasts mostly warm interiors adorned with elegantly rustic furniture, but despite all this it is absent of character almost to the point it feels gimmicky which is supported only further by its curious blend of modernity and old-timey aesthetic and overall it falls short of its true potential. What left me absolutely appalled was the exclusion of a smoking area within the venue, considerably ludicrous, bewildering and downright wrong. A pub where one cannot indulge equally in tobacco just as they can alcohol is a true representation of a frustratingly restrictive society and a place that should be viewed upon with great suspicion. Alas perhaps the predominant redeeming factor, was that the joint offered ten dollar swan draught pints, which in this horrifically scathing economic climate is a testament to anyone doing it tough in these...