Shorty's Pizza and Kebab — Restaurant in Western Australia

When our delivery order finally arrived (over an hour after we'd placed it, despite the driving part only being around 10min), it was missing the chips, so I called the place. The staff member answered, and then, as I was saying, "Hi, I just got my order and..." I realised she'd started taking a different customer's order, in person. She didn't even ask me to wait a moment, just ignored me completely to serve another customer. Several minutes later, after I'd sat there listening to this other guy's order and debating whether to just hang up, she finally picked up the phone and I tried again.

She acknowledged that they'd misread the order and hadn't even realised it had included the missing chips ("Oooooh, wings and chips! Haha, yeah, we didn't see that."), but said she couldn't refund us, because she didn't know how and there was no one working atm who did.

Ultimately, I gave up and have now submitted a request through Uber Eats, instead. We were hoping this place would be another we could add to our delivery rotation, but after tonight's farce, we won't be...

Food was half hr late not only were the pizzas soggy one wasn't even cut! I opened a box and it was just a giant uncut disc, to top it off I asked for kebab meat I confirmed with Lady taking order 3 times I just wanted meat no chips and what showed up a container of chips with a little bit of kebab crumbs on it. I decided to call the manager who all of a sudden couldn't hear me on the phone and asked for my number to call me back after 2-3 mins of him trying to write down my number correctly he said he'd call me back, that never happened. I will never ever buy garbage they pedal and try to pass off as...

I enjoy the pizza however customer service has declined massively. On the last 4 occasions I have ordered on the phone 3 times and not once have they started making the pizza before the time they said it would be ready. One time they didn’t start until 20 mins after we arrived. The 4th occassion I attempted to order over the phone however the staff member couldn’t take my order and told me to order online instead. I would not bother placing a phone order here. Only order if you are going into the shop as it is the only time they start...