Subway — Restaurant in Western Australia

Title: Disappointing Wrap and Terrible Customer Service

Review: ⭐️

I recently had an extremely frustrating experience at Subway that left a sour taste in my mouth. I ordered a large wrap, only to have it fall apart as soon as I opened it. Naturally, I immediately called the store to voice my concerns and seek a resolution.

To my dismay, the customer service representative I spoke to was not only unhelpful, but also incredibly rude. Rather than addressing my concerns or offering a solution, they abruptly hung up on me. This kind of behavior is completely unacceptable and reflects poorly on the overall experience at Subway.

What disappointed me the most was the lack of effort from the staff to rectify the situation. As a customer, I expect a certain level of quality and service, especially when paying for a meal. It's disheartening to receive such poor treatment, especially when I was simply seeking a refund or a replacement.

I understand that mistakes happen, but it's how a business handles those mistakes that truly matters. Unfortunately, Subway failed to meet even the most basic expectations. I left feeling frustrated, unappreciated, and disappointed.

I hope that Subway takes this feedback seriously and works towards improving their customer service and quality control. As it stands, I cannot recommend this particular location due to my...

Extremely disappointed with this store’s consistent lack of standards and customer service. I’ve ordered from here multiple times and each time the fillings are noticeably less than what’s expected clearly an attempt to save money by cutting corners. No extras, barely any sauces, and sandwiches that look half-filled.

I called to raise the issue, and they picked up, let me explain the whole problem, and then just stayed silent on the phone. No response. Nothing. I called five times, and they repeated the same rude behaviour each time answer, stay silent, hang up.

This is not how customers should be treated, especially after paying full price. Will never be ordering from this location again. Subway should really investigate this store’s practices. I will also contact...

Not sure if the owner reads the reviews but you do need to do something about it. I live in Maylands and visit the store often and 90% of the times customer service is seriously very poor and the staff working there acts like this is the last place they want to be. Also visited the place again tonight and these guys do need a proper training so they know what they're selling and how to make it. The taller guy said that they don't have any chipotle quesadilla. I said I have ordered it once before and I can see you have all the ingredients not sure why you can't make it, so I told him what to put in there and how to make it. I know it's just a Subway but basic product knowledge and customer service skills wouldhave...