The Coffee Club Innaloo — Restaurant in Western Australia

Dropped my car off for a wash upstairs and thought I’d treat myself to a morning tea at the Innaloo Coffee Club this morning. Ordered a carrot cake and my usual brew - medium decaf flat white, 1/2 strength, lactose free in a take away cup but to dine in. Waited a fair while as they were busy. The carrot cake was absolutely delicious but sadly the coffee was waaayyyy too strong 🥲🥲. I got up to thank the young Asian lady on till and said the cake was delicious but sadly my coffee was too strong for 1/2 strength. She looked very surprised and said “You did not say 1/2 strength”. I should know what my usual brew is, been drinking it for a long time but to turn around in a condescending tone and accuse me of not asking for 1/2 strength? Perhaps these young ladies need to be trained to listen firstly and then repeat the order like many other cafes do to make sure they have the order correct. I had only two sips of my coffee and not once was a replacement offered....

Have been coming here for years but just received the worst service. Was originally told food would take 10mins. After 23mins I went to ask what was happening. A few minutes later I was told it would be another 10mins. When I asked for the food to be made asap, that we had been waiting 15mins more than the ETA we had been given, I was given a shrug and told there was nothing they could do - we could either wait or get a refund. I said there was something that could be done, the food could be made asap. I've waited less time in busy high end European restaurants.... it was certainly not that busy to have to wait 35mins for food.

The manager wouldn't budge, so I reluctantly said we'll take a refund. However as it was being processed the food was ready. I had asked for sweet potato chips but got wedges and when I asked why the manager again shrugged said supply issues. Won't be coming again if...

Not only can the manager not seem to dress herself properly, she decided to tell myself and my family how we feel and argue with our opinions on the very poor quality of food.

Telling us “the food isn’t gross, we sell lots” and “we are busy” being busy shouldn’t be an excuse for poor quality food. You are a business your food quality should not waver. And if someone doesn’t like your food you can’t tell them that they do.

Eggs were rubber, toast was frozen cold and stale, burger buns were solid brick and teeth breaking worthy.

By the way love. Your Ally tags hanging out of your jumper like you just bought it And it seems like your staff are too miserable to notice or too scared to talk to you.

Being a manager isn’t hard....