Pizzeria A CASA — Restaurant in Innsbruck

One year ago I gave this place 5 stars, pizza was super good and the antipasto calabrese was delicious, with lots of ingredients of good quality. We came back again in January this year, still super great. Today was really bad, apparently the chef changef, might be a reason...We took the same antipasto calbrese, it costs 2€ more (that can be understandable with inflation) but the quality and quantity were wayyy lower...even if the description of the antipasto calabrese is exactly the same as before. I accept to pay a bit more, but at least keep the same level of quality! After complaining about it, a nice and comprehensive new waiter upgraded it a bit, but the quality is not there, and they added 2 slices of a cheese they normally use on the pizza, nit a lot of taste, they added salt & origano on the slices of mozzarella (why wasn't it there before ?), and a few pieces of vegetables they surely use for sth else, no artichokes, no grilled vegetables, and the taste of the mortadella, the prosciutto & the olives was really bad, we didn't finish the plate. The dough of the pizza was also not good as before. I loved the place before and came many times but I won't recommend it to friends anymore & will certainly not come back...

Answer of the owner " Trovo vomitevole dover leggere 2 recensioni scritte dalla stessa persona con 2 account differenti. È stato un piacere perdervi."

Caro proprietario,

Mi dispiace per voi se mio marito ha apprezzato la qualità del vostro cibo tanto quanto me. Se vi viene voglia di vomitare, penso che i vostri piatti siano più responsabili della mia risposta. Come ho detto, i piatti erano deliziosi prima, ma il livello è calato drasticamente. Sarei tornata volentieri se avessi notato un miglioramento. Tuttavia, la vostra risposta così gentile e professionale ci mette sulla stessa lunghezza d'onda: è un piacere perdervi. 💕

... second answer I'm sorry you can't let it go, would be easier to focus on the food, you would get less bad comments 😅 Anyway, Acasa was on our top 2 of legit pizza in Innsbruck, with Le due Sicilie, so we really didn't come to criticize, we were impatient to eat again one of the best pizza in town, if we were so disappointed it's because we had your restaurant in very high esteem, I am sincerely sorry the quality dropped so drastically But I never saw any owner answer in such an disrespectful manner... I only gave an objective comment about the food, even proving it with pictures 🤷🏻‍♀️ Hope you'll take better care of your clients in...

Ok, pizzas are great. No need to argue about that. However, to me, it's the lack of interest that makes them earn my first bad review ever.

We were 5 people, ordered 5 pizzas to be delivered. We called them because we think it is better to call the place instead of using an App. The business deserves to get all of our money, right?

The deliverer called us an hour later to let us know that he is waiting outside. I came out, and had to walk to his car because he was too busy to came to me. He didn't seem to care that I was not wearing my shoes, and when I made a sarcastic comment, he said "No problem".

To our surprise, once the half hot pizzas were in the house, we discovered that our two "Santa Lucia" pizzas were not there. We got two Tuna pizzas instead. We all make mistakes, and we thought we had to call them and let them know, specially because the people who ordered Santa Lucia really hate tuna. Meanwhile, the rest of the pizzas were not getting any warmer. The fact that the two vegetarian pizzas had no tomato topping was not that relevant at this point.

They spent over ten minutes in the phone trying to convince us that we actually placed a wrong order. Let me be clear: When we order the pizzas there was one person in the phone and the rest of us were listening to him talk. The word Tuna or Tonno never came out of his mouth. They never took any responsibility for sending the wrong pizzas, and they offered us the following solutions: They could send two tiramisu for free. Still doesn't cover the fact that we have two pizzas nobody ordered and nobody wanted to eat. We were ordering pizzas, not desserts... They could give us a free pizza, but next day. Great. Since they delivered the wrong pizzas, two of us had to sit there and watch the rest eat thinking about the "free pizza" they can share tomorrow. Also... Is it really a free pizza? We already paid the two unwanted tuna pizzas... Since one of us finally gave up and started eating the tuna pizza, they could send over a Santa Lucia, but we had to give them the tuna pizza back. Of course, they will bring when they bring it. Seems fair. We got a tiramisu for free, but wasn't really worth it.

If you read this far, I would recommend you to get your pizzas somewhere else. However, if you like adventure, are really open-minded and have no allergies, go ahead and call them! And don't forget your hiking shoes. The guy delivering the pizzas likes to stay in the car with his girlfriend, and he doesn't have to park at...

Also dieses mal wurde der Bogen leider echt überspannt! An die Unhöflichkeit am telefon haben wir uns gewöhnt, dass bei manchen Pizzen manchmal etwas vergessen wird ebenso. Die gute Qualität der Pizzen hat uns bisher über sowas hinweg sehen lassen. Wie hier jedoch bei unserer gestrigen Bestellung agiert wurde, ist dann doch echt zu viel gewesen: Das man in Coronazeiten nicht mehr zur Wohnung kommt: Schön und gut. Dass man aber nicht mal mehr die Pizzen zur Haustür bringt, sondern stattdessen lieber in seinem Auto mit der Freundin chillt und den Kunden in Socken zum Auto latschen lässt, ist dann halt doch extrem unhöflich und kein Service. Zurück in der Wohnung dann zu unserer negativen Überraschung feststellen müssen, dass 2 Pizzen falsch geliefert wurden: 2x Thunfisch statt 2x Santa Lucia (und komischerweise war auf der Vegetariana keine Tomatensauce drauf)! Also: Angerufen und was danach folgte hat echt den Vogel abgeschossen! Zuerst wurde uns vorgeworfen, dass wir es falsch bestellt hätten. Schließlich würde im System ja stehen, wir hätten Thunfisch bestellt. Dass der Typ am Telefon es vielleicht falsch notiert haben könnte, war natürlich keine Option für die Pizzeria. Is halt n riesen Unterschiedt zwischen Tonno und Santa Lucia, also versprecher unsererseits auch ausgeschlossen und wir sind ja zu 4. am Tisch gesessen und jeder hat ja die Bestellung gehört. Und niemand wollte eine Thunfischpizza, also warum sollten wir sie bestellen? Hier uns den Fehler vorzuwerfen, ist schon ziemlich dreist! Ok, nach längerem hin und her - und nachdem von Seiten der Pizzeria immer wieder aufgelegt wurde, nicht mehr abgehoben wurde und wir mit unterschiedlichen Nummern versuchen mussten die Leute zu erreichen - wurde uns folgende Aktion vorgeschlagen: Man hätte im Moment so viel los und könne so schnell keinen Ersatz liefern, aber wir könnten uns am nächsten Tag eine gratis Pizza holen. Is das euer Ernst!? Man bestellt Essen weil man hunger hat! Nach noch längerem hin und her (mussten fix 15-20 Minuten diskutieren), haben sie sich dann dazu bereit erklärt, doch noch die Pizza zu tauschen und haben noch n Tiramisu obern drauf gelegt. War dann auch in 45 min. da.

Don't get me wrongt: Beste Pizza der Stadt, keine Frage, aber so geht man nicht mit Kunden um! Die Pizza zur Haustür zu bringen, selbst in Coronazeiten, ist ja wohl nicht zu viel verlangt. Den Leuten die Schuld geben zu wollen, wenn falsch geliefert wird, geht mal gar nicht! Jeder von uns hätte auch verstanden wenn gesagt worden wäre: "Hey, sorry tut uns leid, da is was schief gelaufen. Jetzt ham wir gerade so viel zu tun, das geht sich heute nimmer aus, aber wir schicken euch n voucher für eure nächste Bestellung." Klar nicht erfreulich, aber alles wäre easy gewesen. Aber so herum zu eiern, den Kunden die Schuld geben und uns quasi unterstellen wir würden nur noch zusätzliche Pizzen herausschlagen wollen (die falsch gelieferten Pizzen mussten natürlich dem Fahrer wieder zurück gegeben werden - ka was die mit ner 2 stunden alten Thunfischpizza machen), das ist halt echt ganz ganz mieses service.

Bis auf weiteres haben wir uns mal dazu entschieden nicht mehr bei ACASA...