Centimeter

Disappointed with the service here unfortunately. When me and my partner arrived the outside seating area was full(approx 12 tables). A waiter greeted us and we told him we would love to sit outside and asked if we might wait and if he could estimate what the wait time would be. He seemed very annoyed and bothered and told us there was no way for him to know. We asked if we could have a seat inside and move outside once a table opened up. He told us this was not possible. We accepted that and went inside to have a seat, he then told us if we sat in the corner we could later move outside. We ordered drinks and appetizers and told our waiter we would order main course later. Before appetizer arrived we received a table outside and properly thanked the waiter. We then ordered main courses. After waiting an hour for the main course i politely asked if it would arrive soon. He went into the kitchen, came back and asked what our order was and then left. Then we received our food 30min later. Obviously our order had been lost. Once we'd finished our meal we'd spent 2h in this restaurant. When the waiter took our plates I told him the food was delicious but I'm disappointed about how long we had to wait for it. He became very defensive and dismissive talking about how busy they were and then asked me "what do you want me to do about it?" I told him I thought it would be fair to remove one drink each for me and my partner from the tab, since we wouldn't have ordered as much without the long wait. He told me that was impossible because "he was just a waiter and they are very busy".

I can understand being busy leading to long wait times and i can understand an order going missing sometimes, we all make mistakes. But when this happens you have to be able to admit it, apologize and offer some small compensation for the trouble. Our waiter never even acknowledged our wait.

I also had to ask three times before getting to pay the bill.