September 2022. We came by for a coffee and cake on Sunday afternoon after roaming about the area, and because there are not many places open at this time of week, we didn't have much choice. It's not a cheap here, but it's rather atmospheric: sitting available by the windows overlooking the street, beautifully designed, weekend newspapers were offered at the entrance and it was quite packed. In theory, a perfect Viennese cafe experience - but we were met with the worst service, and we're not picky about it... Our service standards are not high. Nevertheless, we came prepared for the infamously bad service in Vienna eateries - and we weren't shook by it in any other place while staying in the city. I don't expect the waiter to smile at me, or to come by the table when I signal for the bill in a minute - I'm patient... But our waitress has simply vanished for a good twenty minutes right when we were ready for the bill. She was nowhere to be found - which is okay, we've later learned she was on a cigarette break - but the problem was that NO OTHER WAITER WOULD SERVE US. We'd waited twenty minutes for her just to box us the leftover (delicious) cake and for us to pay the bill and leave. It's okay that she's on a break, however long, it's perfectly fine but no one else would serve us, even when they were close by and were just standing there in between serving guests - not one of the three or four servers circling about would approach us. We were so furious! I would NEVER recommend this place - the cakes are great and the place is open on Sunday, but there are other alternatives with much better service.