I've been coming to Disco Volante for several years, always thinking of it as one of the best pizza places in Vienna. However, my latest visit completely shattered my previous impressions. First, I had to wait a long time at the counter before I could even ask for a table, despite the restaurant being nearly empty and having spoken to a staff member earlier who wasn’t able to seat us. Moreover, the staff's attitude was dismissive and rude.

After we were finally seated, the service didn’t improve. Our order was taken in an unpleasant and rushed manner. Unlike before, where pizzas typically arrived together, only one of our two pizzas was served promptly. The usual quick preparation time for a Neapolitan pizza was ignored, leaving me waiting while several other tables received their complete orders.

When I inquired about my missing pizza, a waitress said she would check but then disappeared for another 10 minutes. Someone who arrived after us even received their pizza before mine was brought out. When my pizza finally arrived after what seemed like an eternity, there was no explanation or apology for the delay. When I expressed my dissatisfaction, the staff still didn’t apologize or attempt to make things right.

An apology and better handling of the situation could have changed everything. Most places would offer something to acknowledge their oversight and show goodwill, but not here. I'm not interested in freebies, but how a business manages customer service is crucial.

I had previously considered hosting a team event here, but that’s off the table now. I rarely write reviews, but this experience was noteworthy for all the wrong reasons. After the incident, the staff's behavior seemed to take a personal turn, which was both unbelievable and rude. They should strive to improve, not make things worse. Ironically, the server made a point to ask nearby customers if they were enjoying their pizza, yet ignored us.

Keep up the good work.