GOTA Coffee experts — Restaurant in Vienna

We have been to this cafe many times in the last 3-4 years. They care very much about the quality of coffee, and the coffee choices are good. The owners also offer barista/coffee training courses, which are a bit pricey, but once participating, it's easy to see that their courses are a labour of love and not just for the money.

The cafe is quite often full of customers, which can cause a high noise level inside, but it is acceptable.

The menu choice on weekends is nice, though some of the options are flirting a bit too much with trendy breakfast styles (the breakfast burger is silly). You can have a good breakfast here. Maybe a bit on the expensive side, but the quality beats any other cafe near it.

The downsides. Me and others who have visited this place think that the quality in multiple areas have gone down in the last 1-2 years. The service is not so attentive and nice as it used to be. Forgetting orders, being a bit too hasty in some situations or having long time to get served (for a cafe). It is not because they are too busy with customers.

We think that the staff could benefit from professional waiter training. Not because they are bad, but because now gota is starting to feel like other places that have group of 22 year old blond students doing cafe work as a sidegig.

Often, multiple menu items are not available. This can be annoying when the menu selection is already quite limited. It is a lottery if you can get the food you had in mind when you set out to visit Gota.

They used to have really nice homemade cinnamon rolls, which have now been replaced with a different style of smaller cinnamon rolls. These do not stand out compared to their previous offering.

Gota Cafe is nice, but we do not see it as a place we regularly go anymore. The experience as a whole is no longer high enough to attract us (we live 40min away).

But it's still the better cafe in the area and worth a visit for...

GOTA Coffee Experts in Vienna enters with a formidable reputation — often cited as Europe’s finest and among the world’s best. On paper, it is a coffee lover’s paradise, offering a wide selection of beans, precise brewing, and a menu that stretches beyond drinks to include quality pastries and light fare.

The staff are friendly and welcoming, yet clearly overstretched. The result is long waiting times and a service rhythm that doesn’t match the prestige of the brand. The space itself reflects the demand: crowded, tightly packed, and more transactional than leisurely, making it a less suitable place for extended conversation or relaxed lingering.

Culinary highlights include a flavorful panini and the Kafeelix flat white, which impressed with depth and balance. However, not all offerings delivered equally: the iced latte was disappointingly bland, a notable miss given the café’s global standing.

For coffee enthusiasts seeking variety and craft, GOTA delivers. For those in search of an unhurried, atmospheric café experience, it falls short. In sum: excellent beans, capable food, but hindered by pace and pressure — a reminder that prestige on paper doesn’t always align with the reality of a...

We ordered espresso and got a cup half full of murky, light brown, luke warm, extremely sour liquid with no cream on top. When we complained, we were assured by a sarcastic waitress that that was the best coffee in Europe and third best in the world, and the reason we didn't like it was our problem, presumably our stupidity or ignorance. When we explained that we have a second home in Italy and that this was not an espresso by Italian standards, she said that this was because Italian espresso was actually bad. Finally, when I showed her a photo of a good espresso, as rated by one of their customers in a review just three months ago, short and creamy, she said that that was certainly not Gota coffee! The best espresso in Europe should actually be a half cup of murky, light brown, extremely sour liquid! To think we came to this place because of a review that was actually not a review of Gota... However, they can claim to be the first in Europe - the first in unfriendly, arrogant staff and non existent customer service. And they should...