PLAIN Vienna — Restaurant in Vienna

The atmosphere is relaxed but there is a clear lack of professionalism which manifested itself by four observations in the space of an hour:

1. The hot squash soup came a minute after the main course and bio fries were served. As it takes at least 8 minutes to eat the soup (which was absolutely delicious) the fries and bowl were cold by the time I ate them.

2. I asked for pepper and got a pepper crusher but there was no pepper in it so I had to help myself and reach out to the one by the door as the staff was busy or didn't understand the problem with the first pepper crusher (it was a full house).

3. The waiter took forks from the head and placed them in the assigned cutlery holder. As he also roams around with the payment terminal it felt non hygienic.

4. There was a young lady who sat on her own and drank only a glass of red wine. She had a dog and about 40 minutes into her sitting and working on her iPad she left with her dog for 15 minutes and returned to sit and sip a little from her lone glass. Other diners in search of a restaurant (it is Halloween and I noticed many restaurants in the area were closed and the few open were very crowded) saw that there are no available tables and decided against entering (I could see it clearly as the windows are large).

It seems the place needs management or training for staff to avoid such mistakes.

Last and unfortunately least my lemon chicken bowl...

Lovely place! The food was amazing! I had the Spicy Korean Duck bowl (vegan), it was absolutely delicious! The portion was big and 12,50€ was a good price, especially considering all of the different ingredients. My partner had the vegetarian chicken burger, it was finger licking good! I definitely recommend this place, there are so many different things on the menu that I would like to try out and we're definitely coming again. The staff was kind and friendly and I liked the atmosphere in the restaurant.

Update: We went there at lunchtime during a weekday and it was kinda chaotic. We waited for an hour in total until someone took our order, we had to ask 3 times for it. The staff was friendly and they apologized about the chaos, and the food was tasty. I tried the Caribbean bowl this time, it was very good. I would still rate this place 5 stars despite the long wait. The staff was obviously stressed and overwhelmed, but I appreciate that they were nice and didn't project their stress on us. I still recommend it, but probably if you're in a hurry, don't go there in a rush lunch time :)

Update: Still very nice! Went there at dinner time during the week, it was not so busy and we had a very friendly and...

Great food, but terrible service. The waiters aren’t trained well and the place is extremely under-staffed, which basically means poor management.

I’ve eaten here a few times, and I’ve been hesitant to give a poor review because I do enjoy the food, but today was really annoying.

I had a reservation for 3, and went inside the door to talk to a waiter/be seated. You have to fight for the waiter’s attention, and when you eventually get it, they don’t apologise for keeping you waiting or give you any indication of what you should do/where you should stand. They gave us a table for 2, and didn’t say anything. We waited for 5mins and when people left, we just pushed another table ourselves. We’re fine with doing that, but just say something like, ‘I’m sorry for the wait; we’re really busy right now. You can take that table in a minute, as the pair are leaving soon.’ Instead we were left standing aimlessly in the middle of the restaurant.

It took 15mins for the waitress to take our order. People that came in after us were able to order before us, which isn’t cool. 😐 Drinks (2 lemonades and a cola) took 10-15mins to come, and food(3 bowls)...