Restaurant Emperor's Pavilion — Restaurant in Vienna

THE WORST EXPERIENCE EVER!!!! They did not want to serve us drinks at a table from their restaurant saying that section is closed. If they would have told us that from the begining, we would have chosen another table from the restaurant (there were others unoccupied).

I mention that we were with 2 babies who fell asleep while waiting for service. They refused to serve us a drink there. We were then blocked on a restaurant without service (not even a drink...) waiting for the kids to wake up to move to another table to be PERMITTED to eat & drink.

Every parent knows how difficult it is to eat with babies awake and demanding for attention and it was the only time when we could have a quiet dining experience.

I wanted to speak to a manager, but another server came with the same lack of understanding. We could not even order a drink directly from the bar to drink it on the restaurant's premises at a table.

TOTALLY UNACCEPTABLE AND LACKING THE BASIC...

Extremely Disappointing Experience - Avoid!

The food was genuinely bad – poorly prepared and unappetizing. To make matters worse, the hot chocolate was equally poor, tasting watery and lacking any real flavor.

What truly made this a negative experience, however, was the incredibly unprofessional behavior of the staff at the time of payment.

When asked if we wanted to tip, I politely declined, given the subpar quality of the food and drinks.

The waiter's reaction was completely unacceptable; he became loud and visibly offended, demanding to know why we weren't tipping. This created an extremely uncomfortable and embarrassing situation.

It's completely unprofessional for staff to loudly challenge a customer's decision regarding a tip, especially when the service and product quality have been so poor. I would not recommend this place and certainly won't...

We were 2 adults and 2 kids, looking for a light lunch. We ordered the cheese toast and fries which turned out to be the best dish in the table. We ordered a chicken breast dish with some pasta, it came out suspiciously fast, cold and dry. And the pasta was also cold and too much sauce. Terrible dish. I ordered the risotto, I waited for over 30 minutes to my dish, long after the rest of my family members have finished their food. Finally, after asking a few times if the order is coming out, came the dish. This was not a risotto, it was not made of rice, not sure what the specific product was. I tasted one spoon , and did not touch the rest of the dish. When we asked for the check, waiter did not care if I ate or not, Charged for a full dish, and never asked if everything was ok...