Rum Runners Bar & Grill — Restaurant in City of Freeport

Last night I was at RR and ordered a drink. I was DD and only wanted one. I ordered and tried to give the bartender my master card but he said he would have to charge my card $20 minimum even though my drink was only $10.16. I gave him my card thinking MAYBE I would get another. I didn’t have cash. At the end of the night I didn’t want anymore so I asked for them to charge my card the $10. They said no and refused to give me my card back. I said I didn’t have cash. I went to take my card back and the bartender pulled it away and began to tug of war with me and said if I wanted my card I would have to talk to the owner. The owner argued with me and told me the minimum was $20. In the end I had to get my friend to pay for my drink with cash. It was a horrible experience. I felt intimidated and helpless not knowing what to do. The owner was totally unwilling to be flexible and let me go get cash. These establishments have so many customers from abroad. They need to accept all credit cards and cash no matter the amount. A $20 minimum is too much. I was there dancing all night with a big group of friends. If we weren’t there the bar would have been empty. We were the life of the party. I was so upset. I won’t go back...

We previously ordered the cracked conch two days earlier,( and loved it)and my wife and I decided to go back and have the cracked conch again,we ordered two cracked conch and two sand beers ,my order tasted a bit off from the previous night ,( was soft almost like calamari), but thought nothing of it. That night was a very rough night for me , and spent time somewhere else besides my bed!( I have a strong stomach),I later learned from two other cooks from different areas that conch has to be fresh cut and.not frozen and old and the symptoms, and texture of the conch was identified exactly to what the cooks had stated with out myself reavealing what had happened to myself. This dinner was the only thing I ate that night,my advice is to stay away from the seafoods unless you see them prepare it fresh in front of you, stick with the burgers hopefully they can't screw that up And in all fairness the $2 shots, and 2 beers...

If I could give them a negative star I would. All I can say is the waitress lied to us and changed the price so that our bill was $15.00 more than she said it would be. Then they added a 15% gratuity without asking us. I am normally a gracious and giving customer but for her behavior I did not feel she deserved a tip. The guy behind the bar would not take it off. There is no law saying you have to tip nor was there any sign or verbage indicating you had to tip. We paid it so as not to create too much of a fuss. After running our AMEX they decided they no longer wanted to take it. They told us their machine would not take AMEX even though they ran the credit card. They handed us a refund slip then asked for another card. I guess they saved a dollar that way. They were not the least bit interested in being fair to us or providing good customer service. I guess they figured they would never...