Panos City Antwerpen (Groenplaats) — Restaurant in Antwerp

Knowing Panos for over 20 years, and regularly getting a sandwich at one of their shops, the experience for a Panos in the heart of a touristic city on a prime spot, my impression of this shop was below standards. Not busy at all on a Sunday, I ask a simpel sandwich. The order passes to each of the 4-5 staff personnel before someone starts making it. New baguettes are not fresh, standing in the open, I see breads being thrown back in the basket from afar. After ten minutes I get my order, while waiting at the counter. I eat in, the first bite reveals a hard dry bread, little or no ingredients inside. The eating area is dirty, the floors are full of rest and scrap. Cleaning is not a priority. And toilets cost 1€, whether you are a customer or not. Never again. The 1 star for food is because there seems to be a choice, but I don’t intend to try other things...

Panos prices are abusif! They charge you €3,90 for a regular “late” and €5,60 for the same thing, but cold. They call it an “ice late” Just for a couple of water ice cubes they ask you almost €2!!! Actually it’s not even good. You can hardly taste the coffee nor the milk. Lots of water. On top of that you have to pay €1 to use the toilets which are not clean at all. A shame! When I try to explain the manager, a girl, that the price is not justified, she answers me that I have to go to another place… and that is exactly what I am doing from now on. Next to it there is the Hilton, a beautiful terrasse, cheaper coffee (not in a plastic glass), nice and educated staff and manager, clean and free toilets… This Panos is a rip-off! The staff is nice but NOT...

The Turkish boy with curly hair didn’t take our order correctly and was so unprofessional👍. He was mixing orders all the time. At one point, I asked what sauces they had and he responded « pfff everything » like what? Also we asked him what sandwixhes they have very rapidly because we don’t know how to read in Dutch and he did not explain us.

And because of the bad behavior he had with us when we were ordering the sandwiches, one client started attacking us also because he thought that the delay was because of my order but in reality it was this worker that was SO unorganized. Next time, behave in a...