Appalling Experience – A Complete Disgrace to Bhutanese Hospitality
We were a group of 30 travelers from India, genuinely excited to explore Bhutan and experience its renowned hospitality. Sadly, this restaurant turned out to be the single most disappointing — even offensive — part of our entire trip.
From the moment we entered, the treatment we received was nothing short of demeaning. The owner, in particular, displayed a shocking level of rudeness and hostility. There was no welcome, no basic courtesy, and certainly no respect. We weren’t treated like customers — more like a nuisance they were forced to put up with.
It felt as though our presence was an inconvenience. No eye contact, no service etiquette, and absolutely zero effort to accommodate or communicate respectfully with a large group of paying guests. For a business in the hospitality sector, this kind of behavior is unacceptable anywhere — let alone in a country that prides itself on warmth and kindness.
What we encountered here was arrogance disguised as authority, and ignorance passed off as policy. The staff followed the owner's lead — disengaged, cold, and visibly irritated by our presence. We left feeling disrespected, disappointed, and honestly, embarrassed for having chosen this place.
To fellow Indian tourists — or any travelers who value basic decency and customer service — I strongly recommend avoiding this establishment. Bhutan has countless other restaurants and local eateries that are welcoming, professional, and true to the spirit of hospitality this country is known for.
This restaurant, unfortunately, is a glaring exception — and a stain on Bhutan’s otherwise...
Read more🚫 The Worst Hospitality Experience – A Warning for Indian Tourists
If you're an Indian tourist visiting Bhutan and hoping for a warm, welcoming dining experience — this is not the place. Our group of 30 people left this restaurant not just disappointed, but genuinely insulted.
From the moment we arrived, it was clear we weren’t welcome. The owner's behavior was shockingly rude, cold, and hostile — not a greeting, not a smile, not even the most basic form of courtesy. He made it glaringly obvious that our presence was a burden. We were treated not like paying guests, but like an inconvenience that disrupted his day.
This wasn’t just bad service — it was active disrespect.
The tone was dismissive, the attitude arrogant, and the treatment downright degrading. No effort was made to accommodate our group, no interest was shown in understanding our needs, and the staff mirrored the same apathy and indifference. It was as if basic hospitality had been thrown out the window.
For a business in the service and tourism industry, this is not just unacceptable — it’s a complete failure. Bhutan prides itself on kindness and warmth. This restaurant, however, is the antithesis of that spirit.
To be clear: ✅ There are many wonderful, respectful places in Thimphu that value Indian tourists. ❌ This is not one of them.
This restaurant is a black mark on Bhutan’s tourism reputation, and it left our entire group feeling disrespected and unwelcome. Save yourself the heartbreak — there are far better places to dine that actually understand what hospitality means.
Zero stars, if that were an option. Avoid this place...
Read morePathetic Customer Service – Avoid at All Costs
This was hands down the worst restaurant experience we've had — not just in Bhutan, but anywhere. We were a group of 30 people visiting from India, excited to explore Bhutanese hospitality. Unfortunately, this restaurant's owner completely ruined that expectation.
The owner's behavior was disgustingly rude, unprofessional, and downright hostile. He treated us like a burden, not guests. No greeting, no respect, not even basic human decency. It was as if our presence was an inconvenience to him.
This place reeks of arrogance and ignorance, with zero regard for service or manners. For a hospitality business, that’s just unacceptable. We were shocked, insulted, and deeply disappointed.
If you’re a tourist, especially from India — stay far away from this place. There are far better restaurants in Thimphu that actually understand the meaning of respect, service, and customer experience.
This place is a black spot on Bhutan’s tourism reputation. Save your time, money, and dignity — eat anywhere...
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