2Scoops — Restaurant in Abbotsford

I took my friend there some time ago for the 1st and 'last' time because I'd been very impressed by all the nice reviews on Google. However, my experience turned out to be one of the 'worst' I've had so far. Every time we ordered things, the woman who seemed to be the only English-speaking person stared at us with a very nasty facial expression, discouraging us from ordering things again although we'd been genuinely excited to be there anticipating to explore their menus. Besides, we were not allowed to take napkins freely. The napkins were ridiculously 'rationed:)' under her control, and she gave us only one sheet of napkin respectively. So, when we later asked for more napkins 'timidly', the scary and unpleasant person unwillingly and sparingly gave us again one sheet only. While we were there (at the time, we were the only customers), we felt constant anxiety and displeasure ruining our light-hearted and joyful mood terribly, which has in some way still traumatized me. We left there hurriedly to get our freedom and good mood back. I don't know whether her incredible rudeness was only then and only to us; hope so. But "Why" to us, then? Even though we greeted her with a big smile when we first entered, she only showed us a frowning, unwelcoming face instead of a warm greeting back. From then on, we were in an uncomfortable, uneasy atmosphere. Even asking about the menu was scary because the woman was reluctant and kept giving us unbelievably curt answers. I want to ask her where the basic business mindset and attitude toward customers are. Do any of you reading this think that this can be justified or understood in any way?

Well, whatever it is, we, at least, will never go back...

First time we went there, I had the bingsu and my fiancé had the strawberry waffle but substituted the strawberry ice cream to vanilla ice cream. Good experience and good dessert. Second time we went there, very different experience. My fiancé wanted to get the same thing as last time, the strawberry waffle with vanilla ice cream instead of strawberry ice cream. We asked the daughter of the owner (who was the one working) for the same thing but she was very adamant that it was not possible to do. Not sure why it's not possible... Just don't scoop up the strawberry ice cream and use the vanilla instead. We offered to pay anything additional for it if need be, but her reasoning was that she "wanted to offer consistenty to her customers"... Okay then, be consistent with the last order we had. She became quite rude with her responses to why it's not possible to use vanilla ice cream instead of strawberry ice cream and we just ended up leaving. I'm just very confused as to why it's not possible to use vanilla ice cream instead of strawberry ice cream, most customer oriented places are willing to make such easy changes. Will not be...

This is my favorite go-to Bubble Tea shop in Abbotsford. I've tried many of their flavors and never been disappointed - in particular the slush/smoothie options in the summer are fabulous, and the black sugar/traditional green and milk tea options are great for the fall. Their tapioca pearls are a little on the tougher side, but that's sometimes a nice perk, depending on the tea. In any case, their grass jelly and other-flavored jellies are wonderful. I also recently tried their Bingsu (shaved ice dessert) and it was amazing - very tasty, and the portions are huge! Last but not least, the staff are very helpful and friendly, and the shop itself is bright, clean and welcoming. I go here weekly - and I hope to continue doing so for a long...