Boston Pizza — Restaurant in Abbotsford

I recently had the pleasure of dining at Boston Pizza, and I must say, my experience was made truly exceptional by our server, Ralph. From the moment we walked in, Ralph greeted us with a warm smile and a genuine enthusiasm that set the tone for the entire evening.

Ralph was attentive without being intrusive, effortlessly balancing the needs of our table while keeping an eye on the rest of the restaurant. He provided us with an extensive overview of the menu, highlighting his personal favorites and making thoughtful recommendations based on our preferences. It was evident that he was knowledgeable not only about the dishes but also about the beverages, suggesting the perfect IPA pairing to complement our meal.

Throughout our dining experience, Ralph exhibited remarkable patience and professionalism. When we had questions about dietary restrictions, he was quick to offer alternatives and ensured that our meals were prepared to our specifications. His attention to detail was truly impressive; he made sure to check in at just the right times, ensuring that we were satisfied with our food and drinks.

The food itself was fantastic, but Ralph's service elevated the experience to another level. He effortlessly handled our requests, including a couple of last-minute changes, with a smile. It’s clear he genuinely cares about the guests and takes pride in providing excellent service.

As the evening progressed, Ralph engaged in friendly conversation, making us feel like valued guests rather than just customers. He shared stories about the restaurant’s history and even mentioned some of his favorite dishes to try on future visits. This personal touch really made our evening memorable.

When it came time for dessert, Ralph again delivered stellar service. He brought out a selection of options, describing each one with enthusiasm that made them all sound irresistible. We eventually settled on the Chocolate Explosion, and Ralph made sure to bring extra spoons so we could all share and enjoy.

Overall, Ralph made our experience at Boston Pizza outstanding. His exceptional service, friendly demeanor, and genuine care for his guests made our dinner not just a meal, but an experience to remember. I can't recommend Ralph highly enough; he truly embodies what great service should be. I look forward to returning to Boston Pizza soon, not just for the delicious food, but to hopefully be served by...

My husband and I had a terrible take out experience from ordering here. We first tried to order online but the site kept glitching and not acceptinh payment from either of our cards so we decided to call instead to place the order the person on the other end kept hanging up the phone and this took about 2-3 attempts before someone actually answers the phone. While ordering the girl who was on the other end seemed a bit rude and sounded like she just plainly didn't want to take orders. When my wife arrived to pick up the orders the girl completely messed on the orders we originally ordered 2 dinner for 1 which was supposed to two small pizza and salad 1 dessert and 2 sodas what we ended up was 2 medium pizzas and 2 large salads my wife complained to the manager but he seemed unapologetic with the whole thing and claimed he will give a "fantastic discount" it wasn't it was only 8 dollars off...the original order was only supposed to be 54.99 but was actually 86.03 we ended up spending more money then we originally intended. My wife did have the option to wait another 20-30 to get the order correct but we choose not to wait as she already drove 20 minutes to pick up the food and I was at home with a baby it was a ruined date night for us and I don't think we will ever come back with the...

I don’t normally leave reviews but this Boston Pizza has by far exceeded my expectations on a couple occasions now!

Tonight they went above and beyond even when they were not obligated to do so.

Last night I ordered from UberEats and was delivered food that was slightly over cooked and that surprised me as I have never had that issue at this location before. I then reached out to UberEats to resolve it and was just ran around in circles and was pretty much told to pound sand. I was devastated that UberEats treated me so badly.

I made the choice to call the store and ask for their advice on the situation.

Now normally you are directed to UberEats since that is who the order is placed though and I understand that one. Though the Manger that is working this evening went above and beyond and offered to remake the order from last night.

Not once did he have to and was more than willing to. This Boston Pizza gives you by far A++ Customer Service!

I do apologize to the amazing manager tonight. I did get your name but I don’t think I will be spelling it correctly so I have left it out. Also thank you to the nice lady who originally answered the phone to help! Keep up the...