Airdrie Wok — Restaurant in Airdrie

First time we went was pretty great. Some food had high salt quantities but was decent. Nice that they don't charge young kids (though we don't need to be told 20 times like they're doing us a favour). Amazing service, drinks and food never empty. Only real complaint was the program on TV was far from appropriate.

Second time.. Different story. We went in over an hour before they closed, excited that there seemed to be plenty of food and no one there. Now we know why people don't go even an hour and a half before closing. We sat down and barely started eating before the entire staff was eating and finishing off most of the food (after asking us if they should make more.. We assumed what was there would be for us). We had no service for at least half hour while our drinks ran empty as did the food on the buffet which we had hoped to enjoy.

Eventually our plates were cleared and drinks refilled then they asked if we were done with the hot food.. At that point we were just waiting for our daughter to finish and get dessert. A minute later.. Desserts were cleared away without us having the chance to give our daughter the promised sweet stuff. Then our entire corners lights were turned off. This was half an hour until closing.

Then... We put a random amount of money on the table and were asked if we wanted change (no idea how much the bill came to but were yet again for the fourth time reminded that they didn't charge for kids). As I gathered my change and thought about tip the person who brought the change glanced over, noticed we had left no change and asked no less than five times where the tip was. I walked out and don't plan to be back. I contemplated a small tip but the less than decent meal/service, not knowing how much the bill actually was and then actual being asked numerous times for a tip..... Yeah.. I don't think so. (was quite obvious that they then complained to each other about the no tip)

Guess we learned one thing... Don't go an hour and a half before close because they're...

M’y friend invited me for first time to that buffet restaurant yesterday in Airdrie I was in real shock 🫣because the waitress who’s was assigned for us was very rude from the binging no smile at all her voice is rough with us she speaks with anger it’s like we are not welcome , she didn’t ask for my friend daughter age if she will charge for teen or adult,, she traited us with anger , My friend asked her For a spoon the waitress just swing her arm and go there with no smile Pointing with her hand at the spoons tray also when we finished eating she brought us the bill and asked us to pay with agin no smile no complement l,,,, my friend proceed to insert the card to pay the waitress stayed standing on top of my Friend head and asked her that she has to give tip It’s an obligation ,also she charged my friend Daughter ( She is 12 years old ) for her meal as adult price when my friend told her that the daughter is 12 the waitress didn’t believe her and she asked her to show her ID , she didn’t even apologize for the mistake , we asked for the manager the manager came and we told her that one of the waitresses who who’s assigned to us is very rude and no costumer service with us and she treated us like we are not humain like her that really , First time in my life I face like this in restaurant a specially her in canada where every body respect each other I would say that’s ridiculous If you don’t like what you are doing don’t let other people pay...

Our family was visiting from out of town and wanted to go out for Chinese buffet. After researching places to eat in Airdrie we decided on Airdrie Wok. BIG MISTAKE. The food wasn’t anything extraordinary as far as quality goes, which can be expected at any buffet.( dried out noodles, deep fried everything and only 2 vegetable dishes). It was the extremely rude waitress, however, that we had an issue with. Because it was a buffet and we serve ourselves, I didn’t leave a tip. Let’s make one thing clear...I usually always leave a nice tip whenever we go out. I was extremely embarrassed when it came time to pay and she asked me why there wasn’t a tip for her. I have never heard of “mandatory tipping “ at a buffet, as the waitresses usually only fill your water glasses and clear your plates off the table when your done. Hardly service “ above and beyond “ that’s their job!!! Anyways, she stood at our table with her hand out demanding that we leave her a tip. Everyone in the restaurant was looking at our table as she was making a big scene. This is unacceptable as far as I’m concerned. Your customers should never be belittled for not tipping, especially in front of everyone. After reading more of the reviews on this restaurant we discovered that we were not the only ones that this has happened to. This woman is not good for your business, Airdrie Wok, and should be fired, but I actually think she may have been the owners wife, which makes it all the more unbelievable. We will never come back...