Brewsters Brewing Company and Restaurant - Airdrie — Restaurant in Airdrie

I’m usually not one to complain this far when it comes to restaurants but oh my goodness is this experience worth a review. I came hear a few nights ago with my friend and our boss. We arrived around 8:30pm and the sign said seat yourself so we did just that. We had been sitting for about 10 minutes when a server walked by us and ran into the kitchen after looking directly at our table. Finally 10 minutes later our server came and took our drink order but after taking it she went and chatted with the other 2 tables near us and didn’t bring our drinks. She came back about 15 minutes later to take our food order and had to ask us what drinks we wants again because she has forgot and not put it into the system. After that she brought our drinks right away. Mind you we had ordered our food at about 9-9:10. When about 9:45 rolled around our server had walked past our table and my boss had nicely pulled her to the side to ask what was going on with our food. We didn’t order anything super complicated either, I had ordered a chicken burger, my friend ordered chicken strips and our boss ordered the beef dip so nothing super extraordinary. When he had asked what was going on with our food she responded incredibly rudely, had a very impolite tone when speaking to him and just made up excuses saying it was incredibly busy when there was only about 3 other tables that already had their food. She also had completely forgotten what our boss had ordered, saying he ordered a steak so it would be a while. The whole time she really didn’t seem interested in being polite with us or helping us at all. This girl should definitely not be working customer service! She seemed to have more interest in serving the tables in the bar area rather than the restaurant area. 2 men sat down at a table across from us after us and she helped them first and they had their food first when they had ordered more than just the three of us. All of us were just disappointed in the whole experience and the food was mediocre at best if i’m honest. If you come here definitely do not come after 8pm. the staff seem uninterested and just want to be done with the day that they are just blatantly rude to customers. It took us complaining for the manager to bring us our food and tell us that they discounted our bill. Our server and the manager both did not speak to us at all after our food was served finally at 10pm, almost an hour after we had ordered except when we had to call her over to ask for boxes. We think she either forgot to put our food order in just like she did with our drinks or the kitchen was shortstaffed. We ate our food, got some boxes and were out of there 20 minutes after we got our food. Overall disappointed and are not returning here anytime soon. :(

Edit: Her name is Kayla, as it said...

(Wednesday, August 10th) My wife and I walked in the door at 9:03 pm. There are signs telling us to seat ourselves so we did. Our server noticed us and offered us drinks and water and they were brought out within 2 minutes. By 9:45 pm we have only received glasses of water. Our menu was still on the table and haven't seen our server in 40 minutes. We had a feeling she went home and didn't let anyone know she had a table with customers. This was not the case because we noticed she was at the bar area helping customers over there. We had to flag down another server from the bar to place our order. By the way it's late at night and I can only see 4 tables with people in it. We will not be tipping. The tip can go back to us because of the time we wasted here. If anyone wants to eat here. Do NOT come past 9 pm. The staff are complacent. Update Forgot to mention that after waiting the 40 minutes to have our order taken. We had to wait another 20 ish minutes for our food. By this time it was past 10pm and we just wanted to go home. We told our server that we just wanted our food packaged up so we could leave as soon as possible. We would loved to have had the food fresh but we were there long enough and didn't care that our burger buns and other food were getting steamed and soggy in the take home containers. (We could have gotten our food faster through skip the dishes if we decided we wanted our food to be that quality..) The manager was very apologetic and reconciled by giving us a free 6 pack of Vodka Sodas and 15% off...

Utterly disappointed, ordered wings(total of 4 orders all the same flavours) and drinks. Our drinks arrived in a timely manner but we-sat there waiting for our wings and our drinks were almost finished.

Finally, a waitress asked if one of our party member would like a second drink and he declined at that moment approximately 35 minutes and still no wing the people who were sitting behind us who ordered after us received their meals, steak) We tried to wave down waitresses multiple times and were ignored.

After 35 minutes I got up and went to the bar to speak to someone about our order. I was then told that the manager was checking on my order. less than a minute our wings were on our table and we had four waitresses. Come by and ask if we need anything else. We never received any other apology for the delay in our food or drinks.

the service was terrible and no compensation was given off of our bill for the time we had to wait for a very small order of food to arrive. I do understand that it is wing night, but I’ve never had to wait over 35 minutes for wings at any other establishment during wing night.

Thought I’d give it another shot and the same thing happened so disappointed with their service their lack...