Boston Pizza — Restaurant in Airdrie

Good evening, and thank you for reading my review.

We decided to visit this location after my daughters final swimming lesson for the year, as BPs is one of her favourites.

I want to start this off by saying that this was one of our BEST experiences to date at this particular spot.

Upon arriving, we were hurrying in due to the weather conditions, and as we arrived at the front door, we were greeted by the Host, Oliver (who, might I add, was cleaning the outside of the restaurant!) He graciously opened the door and welcomed us into the store. He continued to pleasantly greet us and and asked how many were in our party. From there, he welcomed us into the restaurant and seated us politely at the table. He proceeded to let us know who our server was, reminded us about the daily feature, and also provided us recommendation on his favourite menu item. Shortly after, we were greeted by our server, Alex. My husband asked her about the beers on tap, and without hesitation, she quickly recited the many options, only for him to decide to order a canned beer (haha!). Our daughter ordered her favourite, Bugs and Cheese with a side of Caeser salad with Lemonade. As this was going on, my husband and I scanned the room, many tables, and many employees helping each other out. Alex returned with our drinks, and we ordered our dinner - Steak Sandwich and Make-Own-Pasta. In the meantime, we had the opportunity to observe the room once again - the table beside us had received their meals, and Alex had checked in to confirm everything was in order and to their liking. Unfortunately, one of the patrons had expressed a negative opinion toward the meal, and Alex listened intently and sought to fix it as soon as possible. Not long after, we were delivered our meals - hot and as we requested! I had asked for a little extra cheese (who doesn't want extra cheese?!), and the lovely person was returned back in a heartbeat with a little OC of parm :) While we were busy devouring our dinners, Alex checked in to make sure we were happy, and next to us I noticed the Manger, Kris, had stopped by the table to check on the the patron that was not satisfied. (I have to add that I am normally not a nosy person, but it was hard not to notice all the great gestures in this restaurant).

Whatever was the issue beside us, Kris seemed to address it, as I witnessed them being extremely appreciative and thankful for their dining experience in the end.

I have dined at this particular spot approximately 10 times, and this was by far, a moment to recognize. Coming from a service background, I notice the little things that make an experience stand out from the rest.

This time of year (the Christmas season), can be extremely stressful, and I hope this positive feedback can provide some comfort and reassurance that you are doing a GREAT job!

We asked Kris to stop by and genuinely wanted to share all the great moments of the night - starting from the moment we walked up to the door to the time we left.

Thank you Airdrie BPs for the lovely time! We will spread the word and will be back again soon!

J & K...

We have been going here for date night every second Friday for a couple of months. We usually have great service by a pretty blond friendly server. Tonight we had the worst service I've ever had. The waitress was sloppy, dropped food and left it on the floor, left empty glasses on the tables. Walked by our empty drinks repeatedly and eventually we had to ask another server for a drink refill. She brought me the wrong order twice and did not say sorry or acknowledge the fact that she had made a mistake. I understand that servers can not always be on top of their game however usually when that happens the server will own their mistake apologize and make it right. The server tonight was rude and a downright B. She watch TV more than she served the tables and we watched other tables sit for a long time before getting a drink. You can do better Boston Pizza. Maybe this is a management issue. Regardless we have always gone to State & Main however we switched to Boston Pizza cuz it's closer to home. From now on we will go where we know we are appreciated for our business. Back to State & Main for us. Poor service happens, we are human but don't be ignorant after failing to do your job. Unbelievably poor service. You can do better Boston Pizza Management!! You should be embarrassed at how many poor reviews you have considering you have only been open a short while. P.s. clean your mens bathroom. My hubby said there is gobs of snot on the wall and it is covered in piss. Disgusting! He didn't finish his food. Waste. Back to State & Main for us where we know the service is consistent and the bathrooms are...

Went in for a bite on Sunday, sat at the bar. Did get asked be a skinny dude what I would like. Ordered a beer and a double whisky neat. Asked if I would like a menu, and I said yes.

Over the next hour I was not even acknowledged. There was a kid sitting at the bar who just got off shift, he was asked if he was hungry needed food. Meanwhile, there was four people working g the lounge side with less than ten people in it.

All the staff was hundling around the POI talking about this drama that had had happened in the back. Again and again and again.

Finally the scrawny bartender comes by after 50 minuteus and asks "Would you like some food?" I was almost done my drinks and just said "No, I'm good at this point."

I finally ask "why did it take you 50 minutes to ask if I wanted food?" And he says "Oh generally, people just ask us if they want food" to which I ask asked "Have you taken your ProServe?"and he just says "Yeah."

So after this about 5 staff and standing around at the the terminal again. I just said "Hey, can I talk to you all for a moment?" And they did all acknowledge and came over. I said "Maybe, if you all spent as much time talking about the drama in the back of the house, as you did worrying about the customers in the front of the house, you might all maybe do better." And this skinny bartender with a sleeve on his left arm starts chirpping me. Doesn't apologize, doesn't try to difuse anything, too busy looking cool in front of his girl co workers to care about a customer.

If you want to go to a resturant, and see kid learning how to interact with the...