Starbucks — Restaurant in Airdrie

Dear Management Team,

I hope this message finds you well. I am writing to provide some feedback regarding my today recent experiences at your Starbucks location. Specifically, I would like to address my interactions with one of your employees, Brooke.

On several occasions, I have found Brooke to be quite rude and to display a significant amount of attitude. Despite my polite requests and preferences, I have encountered instances where my coffee order was not prepared correctly. For instance today I once asked for no whip cream in my drink, only to discover that it had already been added. When I pointed this out to Brooke, instead of remaking the drink, she was hiding and attempted to remove the whip cream with a spoon and gladly I saw her doing it. This is concerning because such actions could potentially lead to health issues for customers who may have allergies or dietary restrictions. When I suggested that the drink should be remade for safety reasons, Brooke reluctantly agreed. This is disappointing to me as a regular customer who visits Starbucks daily spends 6.95$ on coffee and spends over $300 monthly. I believe that such loyal customers should receive exceptional service, especially when it comes to something as beloved to me as coffee.

Additionally, there have been instances where I ordered a grande-sized drink but the cup was not filled to the standard size. When I politely requested to have the cup filled to the correct level, Brooke responded in a rude manner, insisting that the cup was already filled . As a customer, I know that any leftover beverage is discarded in sink but why can't give it customer rather then wasting, and doesn't not matter to me of you threw the left milk or do whatever as per your policies but as a courtesy why can't be added to any customer in her or his cup.

Overall, these repeated incidents have left me feeling frustrated today and dissatisfied with the service provided by Brooke and I met other girls but nevertheless had a problem. I sincerely hope that you can address these concerns with her, emphasizing the importance of being more courteous and accommodating to customers. Every customer, regardless of their background, deserves to be treated respectfully and fairly.

Thank you for taking the time to consider...

Avoid at all costs. Passing by, we regretfully decided to pick up an icy cold beverage. Looking forward to a Salted Caramel Cream Cold Brew, we entered the drive-through. This was the beginning of the end... After an unacceptably long wait, the three cars ahead of us had finally proceeded past ordering. Upon asking for our desired drink, we are informed that there is no Cold Brew coffee available today. Under haste, we blindly ordered two similar beverages. An eternity later the disappointment had arrived in our hands and for more than the price of what we had hoped for.

From looking in through the collection window, it was evident that chaos was present. It appeared as though the majority of staff were undergoing training.

Understanding that having trained staff is an essential part of a well functioning establishment, I suppose they were trying to do something well. Perhaps next time, training of new team members could take place during a less busy period. However, this is something I will not be able to confirm, because —as sure as God's got sandles— we shall...

Frequently work in Starbucks and meet clients. The location just off Yankee Blvd in Airdrie has changed and progressively deteriorated. The music is too loud to speak at times and is not conducive to meetings. However, yesterdays (May 23, 2023) experience compelled me to write a review. The staff were talking so loud that it was distracting. They were gossiping and speaking negatively about people and even previous customers. They were not present and made customers wait at the counter while they finished their current salacious story. One of the girls was speaking so loud the others looked embarrassed at times. Not a great experience. The manager needs to remind their employees that they are there to be friendly and serve customers. They are not visiting...