Buster's Pizza & Donair — Restaurant in Alberta

Oh boy. Something’s gone wrong here. Used to be an ‘okay’ place to get pizza. Never outstanding but consistently decent. But tonight things fell apart. Ordered online to make sure all the details were accurate and nothing would get missed over the phone.

Arrived at the pickup time stated on the confirmation email and was told 8-10 more minutes. Okay, not bad. Waiting for our order, a guy who’d waited for 40 minutes for an order he placed and was ‘lost’ finally gave up waiting and left. Things were not looking promising by now. Ended up waiting an extra 35 minutes and did not see one pizza get served to anyone in that time. No apology for the delay for that matter. And then we got home with our order.

I guess “extra sauce” actually means “pretty much no sauce”, and the mushrooms were actually the super fantastic invisible kind. These were the most meager, pathetic pizzas we’ve ever received from the Okotoks Busters. Feeling quite ripped off right now.

The delay was frustrating but not earth-shattering. The other customers who we saw facing long delays, lost orders, and frustration that caused them to leave and look for somewhere else to get food for their family certainly heightened our concerns. This is a bigger issue than just a one-off that affected us tonight. And then the screwed up and inadequate product they finally gave us sealed the deal. We’ll be avoiding Busters in Okotoks. Lots of great pizza and other restaurant options in Okotoks that I’m very...

UPDATE: I did contact the owner as per their response but really didn't get much from them other than "we hope you'll try us again". I am never looking for free stuff but the fact that there are way better pizza options in Okotoks, I won't be taking my chances on whim. Sorry guys but you'll have to try harder to win me back.

Ordered from here for the first time today. The pizza definitely looks good but was quite average. The biggest complaint that I had about the pizza is that it tasted like the dough for the crust had been previously frozen. Definitely a little bit disappointed. Bravo is still the top place in Okotoks and every other place has quite...

Placed an order online and came to pick it up. Nobody in the store, door locked but they’ll take my money for the order. Nobody will pick up the phone, I’ve called 3 times. If the sign says 11, be open at 11:20.

Update: refund was issued quickly and situation was explained. I understand you are a business of few employees but I still feel this could’ve been handled better at the time. I hope all is well with your team

Food is pretty...