Chillz Dessert Lounge — Restaurant in Barrie

I was so excited to go here with my best friend who raved about this place. We got there are were seated promptly by a lovely hostess/waitress. While she was very nice it took her quite some time to come take our orders as she was listening to the other staff complain to each other about the mess left from the night before. This story was told three times at very high levels. She went one about how she had to clean up everything, and the counters were all sticky and what a disaster the place was left in ecetera. We did tell the waitress that they may want to keep in down even though we were the only ones in their it was not very professional. We ordered 2 fondue and 2 iced teas. Then the music was put on and almost gave us a heart attack as it was full blast with no warning. The one telling the stories earlier thankfully asked them to turn it down not once but twice as it was that loud. I am Italian I know loud, I am also not usually one to complain and I like my music loud. We had to ask for fondue forks and plates, and my friends daughter found 2 hairs in the plate for her and my daughter and mine and my friends plate had rotten grapes. The iced tea was warm granted it was a very warm night but maybe more ice as the tea was pretty much water anyway. We let the waitress know about all the issues and got a simple apology. Bill was over $80 for subpar dirty rotten product. I usually give a place 2 tries before writing a place off butI...

2 stars because the food looked good, if only they actually brought it to our table, I could have tasted it also. All I saw of food was what was brought to other tables. Over 30 minutes and still no drink order delivered (latté + martini). The waitress ignored us that whole time after taking our order until we asked her what was taking so long. She then brought us water. Another 15+ minutes went by and still not a word from her, while I watched the couple beside us get their order, finish their meal, pay and leave. Then she looked surprised as we walked out the door, no less than 50 minutes after we walked in with nothing delivered to our table. NO, the place was not packed. There were maybe 5 tables, one of which she had time to chat up and also had very loud children. The loud kids are not the restaurant's fault, but it's a small place and when kids are ultra loud talking to their father 2 feet away, it sucks. As for the food we ordered, I honestly can't review something that never showed up and after 50 minutes probably wasn't even started. If she had of at least brought the latté, that would have been something. :-( :-( ...

Place is a nice cute layout, tad dated. Music was a bit loud. We ordered the chicken nachos and they didn't have chicken or beef and they advised it would be an extra charge even though the menu says it's included in the price. Doesn't say anything about extra charge. We decided to go with the crab cakes and the menu shows 3 crab cakes on the plate, but it arrived with only 2 and they had no reason. We're giving a discount of 1.50, that didn't even cover the price of 1 crab cake.

We are surprised that we didn't have a chocolate preference on chocolate fondue, as it only had dark chocolate for a dessert restaurant. It was good but I preferred the milk chocolate.

Overall experience was fine, but they have no printed menu and clearly don't state what your going to receive, as the pictures are not the same. Based on our questions to the waitress, the owner decided not to approach us. We are very appreciative of the 1.50 discount we got off after we paid and tipped the waitress for a total bill of approximately 100$.

This is no reflection of the waitress, this is a reflection of the business...