Edit: We went back to see if things had changed and offered to remove this feedback and the same man (the manager?) who had yelled at us, decided we could not return. Unless a business is willing to correct their wrong doings, in no way will I remove honest feedback. He literally told me that the feedback is why we aren't allowed back, however, feedback is important and not an excuse to punish customers.
Original: Horrible Service!! Yelled at by staff! Bad quality! Horrible experience! We were long time customers until our last visit when we decided that we had enough.
The French fries were never fresh, I would request they make them fresh at order time, still brought me twice fried or cold fries, I got them to remake and instantly noticed a major difference in the look of them not just the fact they were hot and the others weren't. The employee who constantly lied to my face about the 'fresh fries' decided to tell me off on our last visit in November 2022.
The chicken wrap had hard pieces from over cooked deep fried chicken which by experience at this pub I can say wasn't fresh at all! After chewing on several pieces that were rough to chew I took a piece out and couldn't break it with my fingers so I told him about it and how it could break my root canal tooth and he told to me see my dentist if I didn't like it, as if it's okay to serve me non-edible food that's as hard as a bone. He then preferred to throw it out and blame me for wasting food and costing him money because of my complaints. Apparently it costs money to run a successful business and keep customers satisfied .
The only table we would sit at was at the back due to how gross it smells, it basically smells like old cigarettes and puke except for at the back.
I honestly didn't complain that often and except for the last time I only had an issue with their lack of Buffalo sauce one time and a ranch drenched wrap that was soo soggy it was served with the bottom of the wrap falling apart, my ONLY complaints were about the fries, which I didn't complain about on our last visit because they were slightly warm. The servers recognized us and knew everytime that we wanted fresh fries, we always ordered the same thing, a little consistency isn't too much to ask for.
The price may have increased for inflation but the food quality has changed for the worse. The chicken honestly tasted like it was frozen fingers not like the fresh made chicken tender strips we had gotten used to.
After the server was rude towards me, I decided I would not be returning as the food is not worth the money and as the bill was being paid the man went off on me telling me not to return if I don't like the food and when my friend decided she would not return either and I told him he yelled "FANTASTIC!".
Unbelievable! As a two-spirit transwoman, I really don't know if this was racist or sexual discrimination, but I wasn't comfortable with the male employee aggressively YELLING at me and treating me less than human.
Not 2SLGBT+ friendly at all! Avoid this unprofessional and unfriendly atmosphere! There are several proper establishments on Dunlop St. to...
Read moreWhile passing through town I stopped in around 3PM the other day for a quick pint and a snack. The bartender was friendly and approachable—no complaints there.
I asked for a Kilkenny, but they didn’t have it. She offered a Harp instead. I hesitated but eventually agreed.
While sitting in my booth, I overheard a regular customer say, “I’ll have the $5 pint.” That caught my attention.
When I later asked the server why she hadn’t mentioned the $5 pint deal, her response was, “You asked for an Irish beer.”
That seemed beside the point to me. I had clearly been unsure about what to order, and it would have been thoughtful to mention the special. She could’ve just pointed it out—"it was on the board outside", after all, as she later told me.
It felt a bit like I was being upsold to the $7.50 import. Good for her if the boss is happy with that, but it didn’t sit well with me.
When a customer is undecided, it’s good service to mention deals—not just default to the pricier option.
She was polite, but her reaction when I brought it up was dismissive.
That said, the wings were tasty, and the Harp was fine. Still, I’m unlikely to return because of what felt like a lack of consideration. It left a bad impression.
NOTE: Read those darn signs outside before you go in.
No tip for...
Read moreI'm glad I came here and not the Irish pub down the road. I'm sure it is fine. The woman at the bar gave me stink eye when I was looking in from the door. McReilly's is great tho! I came here and went with the Farmers Special. Everything tastes fresh and excellent service. The tator tots were pretty awesome! The bartender did a real decent pour on the Guiness aswell! It is a public house not a Irish pub she told me they change their menu when they want and offer a variety ..amazing! The chicken parm sandwhich looked amazing and patrons said how good it was. Def getting it next time if it is available! I'm sure it is all good. The place has a very warm feel, good classic music Beatles , Fleetwood Mac etc.. and everyone makes eye contact. I also imagine the night time vibe is just as cozy if not more. Check it out you wont be...
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