Mucho Burrito Fresh Mexican Grill — Restaurant in Barrie

⭐☆☆☆☆ – Lying to Cover Up Rudeness

Don’t be fooled by the owner’s response. I placed and paid in full through Uber Eats. He tried to double charge me for bowls I already paid for — not just “extra sauces” like he claims. Only when I pushed back did he realize his mistake and then tried to save face by saying it was about sauces, which were included in the order anyway.

He then made the wrong bowl, scraped off the sauce, and told me “it’s not that bad.” I had to ask several times before he reluctantly remade it. He even asked if I wanted it remade, and when I said yes, he acted annoyed and irritated — like I was the problem for saying yes to something he offered. I had to ask multiple times before he finally fixed it.The attitude? Rude, dismissive, and completely unprofessional. I even apologized for his inconvenience of having to remake it ! His response here is full of lies to make himself look better and ignores how poorly I was treated.

I've been coming here for over a year — the girl who works there is fantastic. But the owner has no customer service skills, no integrity, and clearly no problem gaslighting paying customers. I was in shock walking out. Absolutely will not...

Specifically came here for the discount to try it out with the 50% off on the mobile app. Downloaded the app and waited for the email but the code didn’t work. Ordered anyway in the hope to get it back later. Didn’t get anything back and the code they sent as a replacement didn’t work either. Made another account to try if that worked and the code doesn’t work again. Tried calling to see if they could help me out but they couldn’t. I don’t mind paying for good service but promising something like this (50% off) and scamming your way out of it is not the way to do it. Looked up reviews on app store and apparently I’m not the only one.

Too bad their service had to be like this because the food (although portion size are small)...

Was always a go-to for me but I'm about ready to throw my burrito bowl in the garbage with this experience. The ancient grains are clearly burnt and inedible. I asked for the sauteed veggies and they're raw. The girl behind the counter needed me to tell her 3 times what I wanted for the extra toppings and she still had a hard time understanding what I was saying. On top of that, they are out of takeout bags and I'm stuck juggling my food back to my car. Needless to say, I'm now at home waiting for me to cook my own dinner after spending almost $15 (which has gone up expediently in the last 2 months) because there is no care in their process to food...