McDonald's — Restaurant in Brampton

Attention Store Manager,

I don’t know who was the shift manager on duty tonight, October 24, 2024, between 1:00 to 1:30 am, but my experience was absolutely unacceptable. I ordered a simple meal, and when it was ready, the staff mistakenly handed my food to the car in front of me. The driver opened and rummaged through the bag, realizing it wasn’t their order. The driver then returned the bag, and instead of discarding the compromised meal, your staff discovered it was mine and attempted to give it to me. This is a serious breach of health and safety regulations, and I made that very clear to the staff member while requesting to speak with the manager.

When the so-called manager came to address the situation, I politely explained everything that had happened and explicitly requested a fresh meal. I expressed that my concern was entirely about safety, and I trusted that they would provide a newly prepared meal. After a five-minute wait, to my disbelief, I was given the same meal that had been handed to the previous customer. The fries were cold, and the burger was untouched in the same bag. I approached the manager again and informed her that the food was not fresh, but before I could even finish my sentence, she snatched the bag from my hands without an apology or even acknowledging what I was trying to communicate.

At this point, I was forced to enter the store and supervise the preparation of my meal personally—a task that should have been the sole responsibility of a trained and competent manager, not the customer. The manager’s dismissive attitude and lack of basic courtesy only worsened the situation. She made no effort to remedy her mistake or even show a basic level of professionalism and empathy.

This type of behavior is not only unprofessional but is also a blatant disregard for health and safety standards. As a customer, I should not have to worry about whether my food has been tampered with by another customer or if the manager on shift is capable of fulfilling their basic duties.

Store manager, it is crucial that you address these training and service gaps immediately. I will be escalating this issue to head office as this incident reflects poorly on the entire brand and poses a genuine risk to customer safety. A business like McDonald’s should have clear protocols for handling compromised food, and it’s disappointing to see such a lack of responsibility and respect from the management.

This is not the kind of service anyone should have to endure, and I hope corrective actions are...

I called the MacDonald location on 9485 Mississauga Rd, Brampton, ON L6X 0Z8 today I called Thursday November 3rd, 2022 at 4:16 pm

…to find out if a burger item was on this locations menu (as I had seen it on social media) and a man answered the phone and hung up without a word and I called again giving the benefit of the doubt that maybe the phone got disconnected and he answered again but this time ‘told’ me to drive myself to this location personally and find out for myself.

I was planning on finding out places to eat nearby to where I was planning to go and as a result of his lack of desire to speak to me Over the phone and say to me if the food item I was inquiring about was available or not on MacDonalds general menu , he lost my business.

He didn’t seem to care. And rude in talking.

he should be reprimanded for his get lost kind of nature and loss of a customer due to his lack of hospitality.

I did my part in reviewing the information MacDonalds has available on their website and other social media vehicles and as an additional method I called the location itself to ask ; in case I was uninformed. This employee could not give a potential customer courtesy to help them in a minuscule matter with politeness and valid information if MacDonalds carries a specific product as listed on some social media platforms.

MacDonalds is built on its impeccable customer service delivery and growing companies hired employees who started their work tenure here and were looked as valuable in their training methods as understood from HR’s from large corporations and viewed as equal customer service quality no different to Disney Land employees.

Has MacDonalds Customer Service and Employee Service has fallen so bad that their reputation has fallen into dirt and unrecognizable and demeaning to potential customers.

Where is the Pride in MacDonalds and it’s Customer Service gone!!

I left a 1 star and wish to have Headoffice intervene as I don’t believe this location will do anything about the employees...

I have been to many McDonald's restaurants throughout North America and Europe. Some are in terrible conditions, and some are well maintained and managed . In this location, I decided to eat indoors. There were a few cars in the parking lot, and most of the tables were empty. The front entrance was confusing. There's a Driver Take-away door and a guest door and none link to each other. After climbing over eight bicycles that were jammed inside the doorway, there were only two touchscreens available to place your order. One was out of order. The inside was messy. Some wasted food on the floor and chairs, and empty cups were left by the windows. I made my way to the POS (point of sales) area, and a staff member was having a long-winded conversation in her South Asian native tongue to the cashier. I waited patiently for five minutes. The cashier didn't excuse himself as to why he couldn't take my order and walked away to the back of the kitchen. The kitchen was very busy due to the drive-thru customers and saw the manager look at me three times and went back to ordering his staff around. After ten minutes of waiting, the cashier returned, took my order (after repeating three times), and was put into the waiting queue. After ten minutes of waiting, I received my order. My order was wrong. I went back to wait for the correct order. After 30 minutes of waiting for everything, it was time to eat. McDonald's is known for their tasty French fries. These were not. They were undercooked, chewy, and had no flavor (missing salt). Next was their latest trend. The Big Arch. It's the size of a standard Burger King double whopper, with cheap white American cheese, a sweet pickle, some scattered lettuce, a ketchup/mayo type sauce, two patties, dried onion bits, and a sesame/poppy seed bun (burnt) $15.99. The Coke was a flat soda water. Total: $19 . I think I get paid as a mystery shopper and wasn't testing this location...