McDonald's — Restaurant in Brampton

I rarely leave negative reviews, but I feel compelled to share my recent experience at this McDonald’s location because it was both frustrating and disappointing. I placed a simple mobile order for a medium fries and waited patiently at the counter. Despite standing there for quite some time, there was no acknowledgment from any of the staff. I couldn’t help but notice that customers who placed similar orders after me were receiving their food first, while my order: #2116 was skipped entirely as they called out 2115, 2117, 2118, and so on.

I fully understand that staffing was limited when I was there, and I wasn’t trying to make a scene. However, after standing there for a while without any recognition, I approached a crew member working the drinks station to ask about my order and pointed out that it appeared to have been skipped. She did ask the supervisor working the fries station to check right away, but then cut me off mid-sentence and said mistakes can happen, that my order was probably “accidentally deleted.”

What shocked me most was that when I mentioned feeling ignored while I stood waiting, she called me out in front of other customers and said I had “an attitude.” I responded by saying, “I’m not having an attitude”, but as someone who’s been standing here waiting for a while, I’ll admit I’m understandably frustrated. Her remark was uncalled for, unprofessional, and humiliating. Rather than helping to de-escalate the situation, it only made things worse; the opposite of what good customer service should do. I later asked for her name and was told (though I couldn’t hear well due to the food court noise) that it was “Taylani.”

When I eventually spoke to the on-duty supervisor, she seemed a bit overwhelmed but was apologetic and replaced/upgraded my fries, which I appreciated. Still, this experience left me feeling dismissed and embarrassed, especially as the issue could have been resolved with just acknowledgment and empathy.

Additionally, I noticed that none of the staff appeared to be wearing name tags, which made it difficult to identify the employee in question. I’m unsure of McDonald’s current policies on name tags, but I believe it would help with accountability and transparency in situations like this.

While I recognize that mistakes happen, the lack of communication, the dismissive attitude, and being called out publicly were unacceptable. I have already escalated this matter and will continue to do so, as I’ve noticed other recent reviews describing similar experiences at this location. I believe accountability measures need to be taken to ensure this does...

I have just experienced the worst customer service from any McDonalds store I have ever been to. This store is at 25 Peel Centre Drive (in Bramalea City Center shopping mall's north food court). I usually go there when I go to the mall for some shopping. Usually, the customer service is worse than other McDonalds stores, but I try to let it go, thinking that this is a high traffic store, so things might be a bit tensed all the time. But this time, they crossed all limits. After getting my take out order, they did not give me my drinks. I waited patiently for a few minutes, and still not getting anything, I asked an employee exactly this "Can I get my drinks? I ordered two cokes. The number is 284". She gave me a resentful look, and then asked me, and I am quoting her "I called your number 5 minutes ago, where were you?" She was very rude, and I was astonished by her reply? I told her "you cannot treat a paying customer that way, and you cannot talk to me like that. I just simply asked for my drinks. Is this how you treat your customers?". Upon hearing this, she gave a very disgusted look, and without saying just turned around and walked away. I asked to see a manager, and when the manager came, I explained to her that upon requesting politely about getting my drinks, your employee literally charged me, that where was I when she called my number. I asked her, is this how you treat your customers? The manager was even worse. She threatened me that she is going to call security if I continue to speak out. She said "I don't care what happened with you earlier, but I am going to call security". I told her, I have done nothing wrong, and you can call whoever you want. Then, another customer supported me saying that, when she was placing her order, the server was very rude. I will never go back to this store again, and McDonalds lost one customer. I am sure, if they keep doing what they are doing, you are going to lose a lot more. We love McDonalds, it's brand image, and it is very sad to see this kind of customer service from a renowned franchise as this. To be honest, I always get one of the best customer experiences in any McDonalds store I go to, but this store is exceptional. Please provide better training to whoever is in charge here, so that people don't experience this kind of rude customer...

Store manager ,very rude, Serving old food , very cold. Taking orders from her friends on her owns cell phone calls. She Gave me very old fries friends 1:35 pm , 2024/25/Oct. Wen I asked her to change coz I was waiting there more then 15 minz ,I was in front watching her,, what she doing, she was packing mobile orders with old and cold food. From last 15 minz she made fries only once ,but she was serving old fries to everyone from other container. Wen I asked my fries r cold she lied and she kicked me out ,she didn't even listen what I'm saying she walked away. I go this locating every day 7 days in week. But this very very disrespectand worse experience. Maharr has no name tag . But she is racist. She has braids . That's inly know but to much attitude and rude behavior. Oct 27/24 4:25pm again same manger , done samething I asked other girl to replace my fries then manager jumped in and said oh I'm the one who gonna replace but I'm not replacing ur fries. The I had to go far location from my house. My child was waiting for food .I hope head office will do something about that racist manager. It was my last visit, plz all who is reading this mobile order always old food...