Osmow's Shawarma — Restaurant in Brampton

I recently had the pleasure of visiting the Osmow’s location at Bramalea, and I must say, my experience was outstanding. What made it especially memorable was the exceptional service I received from one of the team members, Jashan. In a time when great customer service often feels like a thing of the past, Jashan was a refreshing reminder of how impactful genuine care and attention can be.

From the moment I entered the restaurant, Jashan greeted me with a warm smile and welcoming energy. It was clear from the beginning that she truly enjoys her role and takes pride in providing excellent service. As someone who was visiting Osmow’s for the first time in a while, I had a few questions about the menu—especially since it was a Wednesday, and I’d heard they had specials on chicken poutines.

Jashan took the time to patiently walk me through the different menu items. She didn’t just rattle off options—she explained each item with detail and care, making sure I understood the flavors, portion sizes, protein choices, spice levels, and sauces. Her knowledge of the menu was impressive, and her ability to make personalized recommendations based on my preferences made the whole ordering process easy and enjoyable.

What stood out the most was that Jashan wasn’t just doing her job—she was doing it with passion. She made helpful suggestions about what would pair well with the chicken poutine and even offered tips on how to get the most out of the meal. Because of her recommendation, I ordered a chicken poutine that was perfectly seasoned, well-balanced, and absolutely delicious. It was honestly one of the best meals I’ve had at Osmow’s, and I have Jashan to thank for it.

Beyond her knowledge and professionalism, Jashan was kind, patient, and approachable. Even though there were other customers in the restaurant, she never made me feel rushed or unimportant. She maintained her positive demeanor throughout the interaction, which made me feel valued as a customer. Her friendly attitude and attention to detail really enhanced my overall experience.

The restaurant itself was clean and well-maintained, but it was truly the service that elevated my visit. Jashan went above and beyond, not because she had to, but because it’s clearly the kind of person she is—dedicated, customer-focused, and genuinely kind. Employees like her make a lasting impression and are the reason people like me look forward to coming back.

I believe it’s important to recognize individuals who make a difference, and Jashan definitely did. Her approach to customer service was not only professional but also personal. She made me feel comfortable, valued, and appreciated—and that’s something I won’t forget.

To the management at Osmow’s Bramalea: you have a real star on your team. I hope you acknowledge Jashan for her outstanding service and continue to support her in her role. People like her are what make a business stand out in a competitive food industry. Thanks to Jashan, I will absolutely be returning to this location and recommending it to friends and family.

In short, my experience at Osmow’s Bramalea was fantastic, and it was all thanks to Jashan. She turned a simple midweek visit into a highlight of my day, and I’m grateful for the excellent care...

I recently dined at the Osmow's Shawarma restaurant, and I must say, their employees truly made the experience exceptional. From the moment I walked in, I was greeted with warm smiles and friendly faces. The staff was not only attentive but also knowledgeable about the menu, helping me choose the perfect shawarma combination.

Throughout my meal, the employees displayed a remarkable level of professionalism. They worked together seamlessly, ensuring that orders were prepared and served promptly. What impressed me most was their dedication to maintaining a clean and organized workspace, which reflected positively on the restaurant's overall cleanliness.

Additionally, their interactions with customers were outstanding. They were patient, answered questions, and accommodated special requests with a smile. It was evident that they genuinely cared about customer satisfaction.

In conclusion, the employees at this Osmow's Shawarma restaurant played a pivotal role in making my dining experience enjoyable. Their friendliness, efficiency, and professionalism were truly commendable, and I look forward to returning for more delicious shawarma and...

Yesterday i ordered from app for pickup at about 10:15 p.m. and when i went there i asked girl on front to put some extra garlic sauce as I didn’t get option in app for extra sauce but she started arguing with me that she is just gonna do as the order is….i even told her that i can pay you for that extra sauce but she was getting rude and completely ignoring my request and even didn’t wear gloves and was touching stuff everywhere…such behaviour in customer services job is not tolerable…time for osmows to hire a proper trained staff who will understand customers demand and fulfill it rather than arguing over small things…when i told her that other staff always put extra if i request and then she started saying just give me their names…i am gonna complaint to my manager….please provide proper customer service training to your staff and ask them to go get a life rather than arguing over these things

You are talking about cctv and stuff but here the thing is about behaviour of your employee…not garlic…please read the...