Pizzaville — Restaurant in Brampton

This place is an absolute joke. We ordered 4 Panzerotti's for dinner tonight, all 4 with extra pepperoni and one with light cheese. We ended up getting 2 with tons of pepperoni and 2 with absolutely no pepperoni's and a ton of cheese.

We called back to complain and they said that they got the order right and we must have entered in the wrong order. With the order right in front of me on screen, I told this goof that I ordered correctly and they just screwed up my order. I was told they would be remaking the 2 that they screwed up and we requested delivery. This call took place at 7pm. Still no one showed up at my house so I called back at 8:30pm and they said "oh, we thought you were picking it up". It's not been over an hour since that call and STILL NO ONE!!!

We've all dealt with bad service at one time or another but this is just on another level...

Been a regular customer here for over 3 years. This company lacks basic customer service etiquette. I ordered a pizza on the phone and went to pick it up after 20 minutes and noticed it was burnt. I called customer service and complained. They asked if I could wait another 20 minutes for remake and I said yes. They responded with an "ok". Did not receive and apology for the burnt pizza or even a "thank you" for waiting extra 20 mins. Same thing with the store. I went it and returned the pizza and was told to come back in 20 mins. No apology. I went to picked up the pizza 20 mins later and they did not even offer me a free drink or a dip. I asked for a drink and they wanted to charge me for it. Way to lose a customer of 3 years. Excellent job guys. keep it up. There's a Pizza Nova right up the street closer...

Worst experience ever!!! This location is the worst I have ever been too!!!! Total garbage pizza not even worth a dime. I ordered a pizza with extra sauce and they literally gave me no sauce!! and when I called the store Sultan told me the manager would call me and no one called. I called back 15 min later and Sultan who was very rude and grew very angry when I asked him his name told me I don't need his name and too bad there is nothing he can do. Forget it was his words!!! The guys name is Sultan who was extremely rude and the worst customer service ever and then hung up on me. Thankfully customer service resolved the situation. I will never order from this location again even if the last pizza place on earth. #horribleemployee, #garbagepizza, #embarassmenttopizzaville,...