Sunset Grill — Restaurant in Brampton

1 SONIC BOOM - POOR SERVICE & PUBLIC HEALTH ISSUES🌟

𝘐 𝘱𝘳𝘰𝘷𝘪𝘥𝘦 𝘶𝘯𝘣𝘪𝘢𝘴𝘦𝘥 𝘳𝘦𝘷𝘪𝘦𝘸𝘴 𝘢𝘴 𝘢 𝘎𝘰𝘰𝘨𝘭𝘦 𝘳𝘦𝘷𝘪𝘦𝘸𝘦𝘳 𝘵𝘰 𝘢𝘴𝘴𝘪𝘴𝘵 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴 𝘢𝘯𝘥 𝘱𝘳𝘰𝘮𝘰𝘵𝘦 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘵 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦. 𝘐 𝘥𝘰 𝘯𝘰𝘵 𝘢𝘤𝘤𝘦𝘱𝘵 𝘤𝘰𝘮𝘱𝘦𝘯𝘴𝘢𝘵𝘪𝘰𝘯 𝘰𝘳 𝘦𝘯𝘥𝘰𝘳𝘴𝘦𝘮𝘦𝘯𝘵𝘴 𝘢𝘯𝘥 𝘮𝘢𝘪𝘯𝘵𝘢𝘪𝘯 𝘪𝘯𝘥𝘦𝘱𝘦𝘯𝘥𝘦𝘯𝘤𝘦. 𝘊𝘰𝘯𝘴𝘪𝘥𝘦𝘳 𝘮𝘶𝘭𝘵𝘪𝘱𝘭𝘦 𝘴𝘰𝘶𝘳𝘤𝘦𝘴 𝘢𝘴 𝘪𝘯𝘥𝘪𝘷𝘪𝘥𝘶𝘢𝘭 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴 𝘮𝘢𝘺 𝘷𝘢𝘳𝘺. 𝘝𝘦𝘳𝘪𝘧𝘺 𝘵𝘩𝘦 𝘭𝘢𝘵𝘦𝘴𝘵 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘢𝘴 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴𝘦𝘴 𝘤𝘢𝘯 𝘤𝘩𝘢𝘯𝘨𝘦. 𝘐 𝘰𝘧𝘧𝘦𝘳 𝘤𝘰𝘯𝘴𝘵𝘳𝘶𝘤𝘵𝘪𝘷𝘦 𝘧𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘢𝘯𝘥 𝘸𝘦𝘭𝘤𝘰𝘮𝘦 𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘧𝘶𝘭 𝘥𝘪𝘢𝘭𝘰𝘨𝘶𝘦.

One Star Review for Sunset Grill - 2969 Bovaird Drive East, Brampton

I have been a regular at Sunset Grill since it opened at 2969 Bovaird Drive East, Brampton, and it's disheartening to witness the consistent decline in both service quality and operational standards. There are serious ongoing concerns with the establishment’s sanitation practices, employee conduct, and food handling procedures that need immediate attention.

The state of the restroom facilities is not only inconvenient but poses significant health risks. For over a year, the restroom faucets have had inadequate water pressure, making effective handwashing nearly impossible—an essential preventive measure in any food service environment. Despite multiple reports from myself and others, the issue has gone unaddressed. Compounding this, the automatic paper towel dispensers are non-functional, and management's interim solution—placing a roll of paper towels on top of the dispenser—is highly unsanitary. This exposes the paper towels to contamination, as they are frequently touched and mishandled by multiple patrons. Moreover, the dispenser’s angled surface often causes the roll to fall onto the floor, leading to further contamination risks. This handling of hand hygiene supplies does not align with safe food service practices and significantly increases the potential for cross-contamination, particularly concerning in an establishment serving food.

Service quality has also deteriorated markedly. Upon arrival today at 0927 HRS (9:27 AM), we waited at the designated "Wait to be Seated" sign, only to be ignored by staff, who instead instructed us to grab menus and seat ourselves at Table #52. This lack of customer engagement and oversight sets a poor tone from the outset. We placed our order for Three Eggs with home fries, toast, and turkey bacon, along with a coffee request, which was initially served in the incorrect cup size. While this minor error was promptly corrected, the larger issue arose with the handling of our food.

From the time of order placement to the point of receiving our food, an excessive amount of time elapsed. Our completed order was visibly left sitting in the pass for over 10 minutes—specifically, from 0952 HRS (9:52 AM). This extended period of holding time raises serious concerns about food safety and quality. Food that remains in the pass for prolonged periods risks entering the temperature danger zone (4°C to 60°C), where bacterial growth accelerates, potentially leading to foodborne illnesses. When we addressed this delay with staff, the dismissive response—that they were short-staffed—was both unprofessional and indicative of poor management. Staffing issues are not an excuse for compromised food safety or service standards. The operational delays and lack of food management protocols undermine the integrity of the dining experience.

The combination of unsanitary conditions, prolonged food holding times, and dismissive service attitudes reflects a significant lapse in standard operating procedures that should not be tolerated in any food service establishment. As a loyal customer, it’s disappointing to see Sunset Grill fall short of basic health and service standards. Without immediate corrective action to address these critical concerns, this establishment cannot be recommended as a safe or enjoyable...

⭐️⭐️⭐️⭐️⭐️ (5 SONIC BOOMS) – A Sunrise Worth Waking Up For!

I stopped by Sunset Grill at 2969 Bovaird Dr E Unit 3, Brampton, ON L6S 0C6 on Friday, September 12th at 0920 HRS (9:20 AM) for breakfast and was genuinely impressed. I ordered the Sunset Super for $11.99, which came with three eggs, ½ waffle, and home fries—every bite was absolutely delicious. The eggs were cooked perfectly, the waffle had just the right texture, and the home fries were golden and flavorful. Huge compliments to the chef for the excellent preparation!

To top it off, I had one of the best Americano coffees I’ve had in a long time. Smooth, bold, and served piping hot—it genuinely made my morning.

A special shoutout to Marco, our server, who welcomed us with his signature smile and warm, down-to-earth personality. His service was prompt, attentive, and friendly, making us feel like regulars the moment we sat down.

I also want to take a moment to commend the management team. During a previous visit, I raised several concerns related to washroom hygiene and food handling protocols. I’m happy to report that everything has since been resolved exactly as requested—quickly, professionally, and thoroughly. It’s clear the team took feedback seriously and acted decisively to ensure the guest experience is up to standard.

Sunset Grill, you’ve earned this one—5 SONIC BOOMS for great food, great coffee, and outstanding service with accountability. I’ll definitely be back again...

I really enjoy going here. The service is good and so is the food. I normally go with my family to enjoy a nice breakfast when we can. Unfortunately, this weekend I went with my husband and they were really busy. We were very patient and waited for a table. When one was available we ordered our food. My husband order steak and eggs as per usual. From where we were sitting we can see straight inside the kitchen where the food was being prepared. My husband noticed the beef steak he ordered was being prepared on the same grill as pork bacon and pork sausages. This is a huge “NO NO” as he doesn’t eat pork and now his beef steak is being cooked on the same grill with the pork. We brought it to the waitress attention who didn’t seem alarmed as this is something they normally do. She did apologize but made it aware that this was there standard practice. I just want to make those aware that if you order here and you don’t eat pork but order any other type of meat it is cooked on...