Tim Hortons — Restaurant in Brampton

This location is very close to my home. So i go there sometimes before work to get coffee or something to eat. Today also i went there on drive thru to have bagel. I customized it a little bit and ask for a hash brown and mayonnaise in it. When i got my order i drove up and checked my bagel in parking lot. Thr was no mayonnaise in it. Idon’t knw if the cashier didn’t listen properly or the team member forgot abt it. I went back to the drive thru and asked for mayonnaise. When i reached on the window cashied gave me mayo in container and i said her u can take my bagel back and put some mayo in it. And on that cashier said u can dip it. Imagine how can we dip a bagel in mayo. She asked one more team member (which i assume was shift manager) that customer is asking for mayo on the bagel. I asked that lady that I didn’t touch it u can take it back and put some on it. I was just handing bagel out of my car window by opening just the wrapper. That lady (shift manager) said “you touch it…. You said you didn’t touch it”. Even though i was just holding it in open wrapping. She said it twice and then said someone very aggressively…. Ok make a new one…. This whole situation was rude to me. So i left.

I work in kfc Tacobell for 5 years and I understand the value of speed of service. But that thing is making the hospitality zero. Every time i go there no one says welcome…. And no one wishes hello/good morning. Everyone is confused and they just hand out the order and push you from drive thru. SPeed is one thing but team has to manage the...

WaiT Time . And Girl at Night shift ( BROWN COLOUR) She was not so respectful.

I just gave my order of FV , till here she was listening to my voice very comfortably but after that i want to order for something to eat, I gave my order for Muffin but she said she didn't listen to what i said to her then i repeated it and she rudely gave the Answer NO, WE DON'T HAVE.

Then i ask for Cookies and Again Same Thing She Didn't Hear my Voice, In fact, I am Speaking very Clear and Soundable but Again and Again she said that CAN YOU SPEAK LOUDLY, I DIDN'T HEARD A SINGLE WORD FROM YOU!!!!!

H O W !!!

I SPOKE IN SAME VOICE , THAT WHICH I GAVE ORDER FOR MY fv. But ShE Continously saying that she didn't Underatand. After that, She said that , COME TO WINDOW, I DIDN'T HEAR YOU.

And when i just approached the pickup window, she was going to confirm the order And then i Again Said that,

DO YOU HAVE THE COOKIES, YOU HAVE COOKIES !!!!

she wear up the headphones,

She just removed it from one side of ear and asked me,

WHAT , YOU ARE SPEAKING VERY SLOWLY, WHY !

Then i said with a confusing face , (( Because she said too much time that she didn't hear me up, so I was Just doubting that, REALLY !! I am Speaking THAT SLOW! ))

COOKIES, COOKIES, COOKIES

After That she heard me and told me that she had a Chocolate Chunk in COOKIES. Then i orderd 2 of Them.

And Before taking a sip of FV AND WITHOUT EATING A single bite of CookiE, 🤤

...... I AM...

Dear owner , well I don’t want to write my review publicly but i have to write it because it hurt me alot yesterday I already suffer from homesickness and all even though from last six months I did not get a job and with a hope I went your Tim Horton yesterday for seeking a job and I talked with one of your manager or supervisor i Don’t know who is she , she is very arrogant lady I ever met in my life even though from last six months I visited lots of branches and everyone talked very politely and with great manners but yesterday it was worst experience she talked damn rudely I don’t know what’s going on or not with her but she hurts my sentiments and believe me I don’t how you give her post of supervisor or manager you have to check behaviour of your employees dear owner PLEASE READ THIS , even though when I talked with her she in between refused my conversation and went further without completed my talk while happened this I again came to her and felt sorry if she mind but again she showed me her attitude and arrogant talked and hurt me again please report this because it’s effect your branch and your customer and yesterday there were lots of customers who had there breakfast or lunch and she insulted me in front of all and your employees. AFTER FACED SUCH A HORRIBLE INCIDENT I NEVER EVER VISIT YOUR TIM HORTON .

RESPECT FROM MY SIDE TO...