Tim Hortons — Restaurant in Brampton

I was in Timhorton in down stair by dollar store in 25 Peel Center drive in bramely city Center in the morning. I had a offer for $8 for two wraps. My daughter paid for that and since I have 70 points my drink which was a small double double coffee went free. The cashier never explained to her that if the coffee offer is open the 8 dollar coupon never applied and just adds a $1.36 discount on one wrap. They charged me 13.81 and My daughter paid by debit card and didn’t pick my receipt. After an hour or so I realized. I went to talk to them that they made a mistake and should refund me my 4.61 back. The cashier who took the money print the receipt and asked the supervisor Pawan to explain and solve the issue instead he came and said it is your fault why you told your 17 years daughter to pickup the order and why you didn’t come. Why we should explain to you guys and why you are here playing mind games with us same nice you working in retail, which he was addressing me because I work in retail, you probably play mind games in your work place and you are doing it here. He was telling me I can’t do anything for you come talk to the main office or my owner on Monday. This is what the customer service of a supervisor in this timhorton then you can imagine. I told him if you can’t solve this problem by giving me a refund or a gift card of same amount why you have this title. He kept telling me I wasn’t listening to him but how I can listen to someone being so rude and put all blame on the customer and grabbing people money and without knowing you call you a mind game player. It is their employee fault she should of explain that if coffee is free the app won’t add the offer. My daughter is 17 and she is not stupid that he keeps saying why she come pickup the order and paid. If she would of explain before getting the money we would of not bought it. I will call the main office and file a complaint. I regularly buy from their metro location upstairs in the same mall and even down stairs and this is the way the treat a regular customer and look at their supervisor...

Hit and miss...Sometimes staff is friendly and prompt, sometimes rude and unaccommodating.

Update 1/11/21:

This location has become so unbareable my whole family and a few neighbours have ultimately stopped coming here a few months back, and now go to the Torbram location (or the Airport Rd location overnight) instead just to avoid this place, though they are across the street from us.

Incase you are wondering, The last instance of us going there was because My Mom ordered something, no meat, and they put meat on it. Which is normal as mistakes happen. However the East Indian female employee simply start swearing in her native tongue when my mom tried to get it exchanged, took the meat out and tried to give her back the EXACT SAME SANDWICH! Needless to say that was the straw that broke the camels back!

Overall the staff has become extremely unprofessional, dirty, disorganized and I've witnessed them drop things and pick it up and use it, and also handle food items with no gloves on and then put it BACK ON THE SHELF! They would be almost always out of items at like 8-9AM?! Overnight dont even bother. Once they didnt have coffee???

Please do yourself a favor. Use this location as a last resort, and expect less than quality service and stale food if you must go here

Because of vicinity to mall,...

It was a very disappointing experience. I ordered a hot chocolate and when I received it, It was nothing but water mixed in chocolate. To make the matter worse, the order I received was cold. It was hard to enjoy anything when I felt like it had been sitting out for ages. I expected a warm and fresh hot chocolate, but instead, I left feeling frustrated and underwhelmed. Moreover, it was not the first time. I turned a blind eye when it happened before but it just continues. Hot drinks are served lukewarm and are not up to the mark and also are tasteless. I hope this location can improve its service and get orders right in future. Until then, I will be thinking twice before returning.

Like seriously, they have the worst hot chocolate ever. It is not hot chocolate, it is just chocolate mixed in water. It is tasteless. The only thing a person wants in the morning is that their morning drink should not be ruined. And this is what we get from here. Even in my previous review I stated my disappointment. Still they did not do anything about is. It is disappointing. I am adding a picture of my hot chocolate and this...