Pizza Depot — Restaurant in Brantford

Customer service matters, I have owned pizza stores and restaurants in past. And the cost of pizza is nothing compared to customers satisfaction. I would never serve any product that I can't serve my own friends and family. Always try to take care of your customers and treat them like you would want to be treated. I read all reviews and not in one review owners replied in manner to address customer issues. Offer refund or solution to have customer return and give more business. I'M Assuming it's probably Lady owner Word spreads. And guys there pizza is good at times we need them in our city brantford. They need some guys in this store. I'm friends with the orignal franchiser owner whom they pay loyalty too. I will remove my review once share owners of this brantford location reads it I do not like to hurt anyone business. Please get professional in replying to customers reviews, don't blame uber eats and don't cut corners, professionals offer solutions to satisfy their customers example Free Pizza, Bread, Wings whatever it takes for that customer to go around and talk good about your store location, I brought a 15yr old dead restaurant and turned it into busy joint in mississauga where customer were coming from burlington, Niagara just to have shakes drinks all it took was hospitality skills offering of free samples then grand buffets, sundays comedy standup shows word spread all over gta this was back in 2007 i then sold, as food busy is time life consuming, this pizza depot location is great and when i saw it i saw potential, Thanks...

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Store was open concept clean however customer service not so much professional, we're not the one to argue sophisticated We always order delivery, had few times bad experience but never called or complain regardless of cold pizza to missing toppings as we assume it's either delivery person or delivery service provider. But yesterday I had pickup in person from store walk inn, Missing toppings and cashier girl was ignorant shock her shoulders like I can't do nothing and walked to back., I took pizza home and dough was uneven under cooked sadly missed 2 toppings . which I paid extra and even free toppings was missing coriander garlic, I was too tired to call or deal with her. Both my kids had tummy ache and upset stomach all day. I had stomach pain but black coffee fixes all So I decided to call today in the morning yet I had early morning work return home now 8pm called same girl answer. so I guess I will call in morning and speak to owner.. Hoping to address this matter in past we had few bad experience but there's a limit to it now it's hard earn money in inflation and sadly my kids family only like there halal pepperoni and tandoori chicken but indeed there not generous at all with topping. 1000% I will never order delivery always pickup due to past experience but issue is last night order was pickup in person stilled missed toppings amd messed up.. please hire white staff I beg you.. we been loyal to pizza depot since 2004...

I went off the pictures outside and the ones on the menu assuming I could order plain chicken strips by asking for the chicken strips. I went inside and ordered chicken strips, fries, and a drink, the worker at the front desk was nice, but nothing was mentioned to me about sauce on the chicken. Foolishly, I chose to trust just this once and not visually check the food before I leave the restaurant. When I get home, I open the food and am disappointed to find that the chicken strips were covered in what was later said to be honey garlic sauce. I assumed this was a mistake because I was still imagnining the images on the menus and outside as what the food was meant to be, and I had not ordered any sauce. After getting a call back from the manager, I learned that apparently honey garlic is the "default" and you need to specifically ask for plain strips. in light of the menu not showing this, and nothing being said to me, I think this is ridiculous. its worth noting that I really don't like garlic, and am generally a pretty picky eater, which is part of why I like coming to restaurants to order plain diner type food. the worst part is that I was offered 10% off my next visit and nothing more for my troubles. giving that I'm now holding a good 10 bucks of worthless food that will make me gag if i try to eat it, I think its a bit presumptuous to assume I will be...