Subway — Restaurant in British Columbia

I had a terrible experience at this Subway location. I went in for the 2-footlong promo (Teriyaki Chicken or Steak for $16) and simply asked if I could get one of each. Before the employee could even answer, a man who seemed to be the owner or manager jumped in with an attitude, despite me not even addressing him.

When my order was being made, it was clear they were running low on chicken. Instead of grabbing more from the back, the employee under-scooped and even put some back to stretch what was left. I politely asked her to add the correct amount, but she ignored me. When I pointed out that the portion was much smaller than usual, the manager got involved again, insisting it was properly weighed and that I’d have to pay extra if I wanted more. I wasn’t asking for extra—I just wanted what I was paying for.

The staff completely dismissed my concerns and kept making my order as if I wasn’t speaking. I finally told them to stop because I no longer wanted the food. Instead of handling the situation professionally, the manager rudely waved me off and told me to leave.

I’ve been to many Subway locations and have never had an issue like this. The lack of professionalism and customer service here is unacceptable. I won’t...

Customer service is average depending on the person/server behind the counter. Some lady servers are stingy on with the veggies, meat, and sauce while others lack better customer service skills. One time they were closing and I was the last customer when I got home I found the my foot long smelled like it was expired or possibly that it was mishandled, I called to complain but they were closed and so I left a message for a call back but never heard from them. We didn't order for a while but my kids love their foot long Subway (coldcut and meatball) while I go for their steak, tasty and delicious, so we still order every now and then, since it's closest location to us. The prices are fair (possibly uniform with other franchise) and the place is nice, clean and with a modern classic look that is minimal in decor nothing fancy. I would still recommend this place of it's a convenient location for you otherwise the Subway at Lowe's has better customer service, friendlier and a cozy, warm and inviting...

Save your money/ time and go elsewhere.

First experience, I ordered one sandwich via mobile for pick up. Arrived on time and it was not ready. No Problem i can wait a bit, but the staff went ahead and made 3 other walk-in customers’ orders before making mine. I ORDERED 20MINUTES BEFORE THESE GUYS WALKED IN. FYI people order AHEAD so they can SAVE TIME.

Second experience, i went in with a $2 off footlong coupon. Coupon expires aug 31st. Today is aug 11th and the staff tells me this coupon doesn’t work. And instead of taking $2 off, he used my subway reward points to “redeem” $2. What a degenerate.

This location is a joke. Your staff is incompetent to make a simple sandwich. Your job is literally just putting ingredients between the bread… please just close and make room for other local food businesses because you are just a waste of space. Your franchise owner doesn’t even care...