Wendy's — Restaurant in Brossard

Update: 2024-12-14 Now this place got 1 star. Used their app to place an dine in order. Waited 15 min and nothing on their screen. I asked the lady at the counter where's my order and she just said she could not do anything because my order was not on her screen.

I showed her my app order history and the email receipt I got from Wendy's Canada. I still need to wait another 10 min to get my order.

Such waste of time and infuriating experience here.

An advice to the management: train your employees better to handle this situation with a kind, "we can help attitude". Also make sure you have a way to verify order taken from mobile. The discrepancy could happen again and you will have more dissatisfied customers.

We were there pretty much like 4-5 times after they opened recently. The drive-thru is a pure nightmare during week night and weekend lunch. Also who designed this building that seems to be a two stories restaurant but it turns out only has 1 small floor that have less than 20 seats? The only good thing i can only say is so far the quality of food that is still inline with my expectation,...

Have been several times and find the following: Pros: The food is up to par as it always is with every Wendy's location I have ever visited. Friendly staff.

Cons: For such a large building, very little dining space,

Waiting for your order is cramped, only 1 drink machine and multiple people lined up to use it.

Management handles staff issues in the entry for clients to see and hear as they enter or leave.

Orders to go (because there is very little space to sit there to eat) end up missing items (Like your burger. Mmmm Fries and a Drink) and you can't really verify the contents easily because they pack everything in multiple bags and with no space to do it, you can't always catch missing items.

for such a large building I had expected more dining space to say the least and better systems to handle the flow of customers but when the people waiting on orders and those trying to fill drinks are all standing around the same space or over people seated and eating, it makes for a very...

Nice Wendy’s restaurant. It’s a bit small for a Wendy’s if you ask me. And they have just 1 cash open for the entire lunch time… so the wait is over 10-15 mins just to place an order. And then you need time to wait for the food too. Mobile order is not much faster as we ordered a drink online and also ordered in person other items.

Good tasty sandwiches. We had a baconator (bacons with 2 beef patties) and chicken sandwich and 1 bottle of water and iced coffee for 12 plus tax = 13.80 after taxes.

The restaurant and the bathroom are quite clean but when you have many people lining up to order at 1 cash, it’s quite long to wait and the resto becomes quite crowded from the wait queue for the cash. Should consider open 2 cash to take orders during lunch rush.

Wendy’s are doing advertising for Netflix and have a combo ro celebrate Netflix season 2 it looks like. Even their bags and cups are advertising for the online streaming service as you...