Chef Grande Mediterranean Cuisine — Restaurant in Burlington

Worst customer service experience in my lifetime. Went in as a first time customer and was greeted by a sour-faced man behind the counter. No "hello" no smile. I felt he was annoyed we came in to order and spend money. Placed my order for two shawarmas , falafel and kabob platter and then asked him to upgrade my two shawarma wraps to combos. He was annoyed that I made this change. Said he had to re-enter the order again and that I should order properly the next time. Well there will never be a next time! Why would a business owner be upset at a customer who wanted to spend more money? We selected our toppings for the wraps, he put them aside and then continued to make other wraps for a Skip the Dishes order. He bagged our order and we left. Got to my car and discovered the falafel wrap for my daughter wasn't the correct one with the toppings I selected. He apparently mixed up the two orders. When I returned to have him apply the correct toppings, he was upset and argued with me that this is how it was ordered. I let him know that he likely mixed up the orders and has now given two customers the wrong wraps. After seeing my displeasure at his inability to believe me, he proceeded to take the wrap to the back room instead of correcting it in the front open kitchen. This action did not sit well with me. I just had this gut feeling I could not trust him and there was no way I could feed it to my daughter. I told him he could keep it. I was so disgusted with this place that I threw everything we purchased into his trash can. We spent over $40 and left with nothing.

Dear owner, First, learn some manners and basic customer service skills. A "hello" and a smile goes a long way to make customers feel welcome. Secondly, your customers are the lifeline to the success of your business. Treat them with respect and show some enthusiasm that they have chosen to come eat at your establishment. And finally, when there are issues, you correct and address them with class, without hassles and abstain from finger pointing. I don't know how you're still in business. Keep this up and you will have nobody coming...

Chef Grande Mediterranean Cuisine: A Shawarma Haven!

I recently had the pleasure of visiting Chef Grande Mediterranean Cuisine, and I must say it is a shawarma lover's paradise! From the moment I stepped inside this restaurant, I was captivated by its inviting atmosphere and warm hospitality.

Chef Grande Mediterranean Cuisine truly knows how to create a shawarma masterpiece. The namesake Chef Grande brings his culinary expertise to the forefront with every bite. The shawarma here is nothing short of exceptional. The tender, juicy meat is marinated to perfection, infused with a delightful blend of Mediterranean spices that create an explosion of flavors in your mouth. The meat is sliced thinly and piled high into fluffy, warm pita bread. The accompanying fresh vegetables, crispy and vibrant, provide the perfect balance of textures and flavors. The sauces and condiments served alongside add an extra layer of deliciousness, enhancing the overall experience.

The attention to detail at Chef Grande Mediterranean Cuisine is commendable. The quality of the ingredients shines through in every bite, and the dedication to creating a memorable shawarma experience is evident. The portions are generous, ensuring that you leave fully satisfied and craving for more.

Not only is the shawarma outstanding, but the restaurant itself boasts an inviting and elegant ambiance. The staff at Chef Grande Mediterranean Cuisine are attentive, friendly, and passionate about providing exceptional service. They are more than willing to assist with any dietary preferences or answer any questions you may have, making your dining experience truly enjoyable.

If you're a shawarma enthusiast or simply someone who appreciates good food, I highly recommend visiting Chef Grande Mediterranean Cuisine. Prepare to be transported to the Mediterranean with each mouthwatering bite of their sensational shawarma. It is an experience that will leave you wanting to come...

I have been all over Canada, from Vancouver, and Yellow knife, to Montreal and Trois-Rivieres, but no one does shawarma like the people from my home Burlington at chef Grande, they have the best, most tender chicken, juiciest and most savoury garlic sauce and the greatest and most packed with flavour hot sauce than any where else,

Not just that but they have the best people working there, they're generous, kind, polite and dedicated, for a while I had to leave Burlington and after nearly a year came back to see familly, and after so long I wanted to come back and get the best wrap in the country, and when I walked through the door they greeted me like familly, and asked how i've been and asked if i wanted the regular and he had it on the letter, every single extra, every single on the side and every single item, he rememerd all of it,

I wanted to wright this for not only the best shawarma shop in Canada but in my eyes the best restaurant in Canada, no one has the food they have there, but more importantly no one has the people they have there, no one makes sharwama like they do, no one has a restaurant like they have, they really are the greatest and when I go there it really is like coming...