Istanbul Doner House — Restaurant in Burlington

I would like to share my experience in this place. ( ISTANBUL DONER HOUSE - BURLINGTON) . My friend, her Mom, and I went to this restaurant last week( March 21st) for early dinner and we had such a terrible experience in this place. We ordered different Sandwiches and one sandwich was cold, we requested them to warm it up and they put the whole Sandwich with vegetables, and mayo in the microwave and imagine how bad the taste would be. We mentioned that to them, they just said sorry while we were expecting a new meal like everywhere in Canada. The Turkish tea was served in a cup with a big crack( hot tea in a broken glass cup) which is against safety and unacceptable. Again we called the lady and with her very weak communication and language skills we could show her the issue and again she just said sorry. While we were talking to this lady the Manager who is a tall guy interrupted us to see what was going on. He was too rude to us, he did not care at all and he was not listening to us, just yelling and trying to bully us with a loud voice which is kind of harassment. At the end when we told the manager we were unsatisfied with your place's services he said " ok, just pay and leave in 2 minutes, I have been in this business for 20 years, and no need to give me a recommendation. I know my job very well." All in all, the manager and staff are cheap, their customer service is very very disappointing, no positive attitude, no courtesy at all. As a restaurant owner, providing excellent customer service and treating the customers with respect, dignity, courtesy, and kindness are crucial for success which at this place you do not feel valued and appreciated as customers. We are very dissatisfied with " ISTANBUL DONER HOUSE" and do not suggest this place to anyone. I hope they solve these main issues at their restaurant as their top priority otherwise with these negative attitudes and unprofessional services they will hurt their...

I am writing to share my recent experience at this restaurant, which unfortunately fell short of my expectations.

During our visit, my mother ordered a chicken shish sandwich that arrived cold. When we requested a warm replacement, it was served with mayonnaise and vegetables, resulting in a messy and unappetizing sandwich. To make matters worse, the manager and a a tall man who works there did not acknowledge the issue or offer any apologies.

Additionally, we had orderd three glasses of tea, one of which was cracked. I expressed my concerns to the manager, but she seemed surprised and dismissive, failing to recognize the potential danger this posed. When we tried to explain our concerns, the man raised his voice and refused to accept our complaints, showing a lack of professionalism.

The overall attitude in the restaurant was disappointing, and it appears that staff training in customer service is lacking. In Canada, providing excellent customer service is paramount for any business.

Finally, when it was time to pay, I was given the payment machine without an invoice!!So I requested to see my invoice!! the man responded rudely and telling my friend to "pay and go out in 2 minutes." This was quite distressing and felt like harassment.

I regret to say that this experience did not meet my expectations, and I hope they will take this feedback seriously to improve their service...

Solid option for authentic Turkish food. Service is slightly lacking.

I’ve been here a twice now since they opened. The place that used to be at this location was good, but some of the dishes disappointed me (like the künefe).

The menemen was the best thing I’ve had here. SO flavourful. I would go back just for this.

The appetizer (meze) platter is reasonably priced and each meze was delicious.

The Ali nazik lacked some flavour (I think salt) but was still good. Wouldn’t get it again

The İskender was excellent. Close to the best I’ve had in Canada. The meat was juicy, the sauce was flavorful, and the portion size was good.

The çiğ köfte was also good.

The pide was good, really nice texture to the bread. The filling lacked some flavour, but still enjoyed it.

Both times I’ve been the service has been slightly slow. The food comes out fairly quick, but the server the last time did not tend to our table super well. The food arrived at odd times (like the bread with the mezes and menemen), we weren’t offered any water, and there were no napkins on the table. It seemed like they may have been understaffed.

Overall I’d recommend this place! I’ve tried over 20 Turkish restaurants in Ontario and this is up there...