T.O.'s Kathi Roll Eatery Burlington — Restaurant in Burlington

Pros: If you’re looking for true fusion - a mix of east meets west, food we ordered tasted great (Grilled Tikka Chicken Burger and Butter Chicken Mac n Cheese) Lots of fun options to try that I may go back for Also tried the Holy Shakes Hazelnut Explosion super freak shake which was delicious

Cons: I found the store set up is really weird/not welcoming. They have photos of each item covering the glass counter (the kitchen is on the other side) so you can’t see anyone. There’s a bell that goes off every time the front door is opened so staff know when someone is in the store but it’s just weird. There’s a tiny window that you have to bend to to get anyone’s attention or ask/grab extra utensils or napkins. See photo. Long wait time for what is supposed to be fast food. We waited 20 minutes for our two items. Other people waited for shakes and take out. The burger tasted great but made for a messy meal - could be wrapped with paper to keep the chicken pieces from falling/slipping out the other end. See photo.

Verdict: I will give them another try. The staff working there seemed sweet and apologetic for the long wait times. I overheard one of the staff explain the store concept/how it came to be to another customer which was nice, as you can tell they’re passionate about what they’re doing. Minor improvements could make the...

so I work as a server at one of the restaurants in the same plaza and on Mother’s Day I had a 10 hr long shift from 11am-9pm a long busy day at work I could not take my lunch break as it was pretty busy due to Mother’s Day the minute I finished work I knew I had to grab food I quickly checked their hours of operations and called them I was spoken to nicely on the call was told their still open and I can still come in and order food it was around 9:20ish even though they were closing around 10 I believe (according to the hours of operation on google) when I reached my order was taken right away in 10 minutes I got my food I had ordered the chilly momos with cheesy noodles honestly speaking during the entire day of starving and tiredness this was my first and last meal of the day and it was worth it I have tried their Paneer Kathi Roll during my previous visit tbh I’m not a fan of it as I had a lot more expectations regarding the taste of it is which is why this time I ordered the chilly momos with cheesy noodles it is the best and totally worth it I can’t wait to make my 3rd visit to this location it shall be very soon I’m looking forward to it can’t wait to try something new on their menu thank you for your kind, fast and excellent service & quality/quantity of food given to me on Sunday, May 9, 2022...

This is the first time I'm reviewing a place without actually tasting the food. I ordered kathi rolls for takeaway at 6:12 PM on the Friday night and was told that the food will be ready in 20 minutes. After waiting in line for more than an hour, at 7:25 PM, I was told that they will start working on my order " in five minutes". My order was ready, a further 15 minutes later. What made the experience even more frustrating was that there didn't seem to be any system in place to inform the customers or delivery drivers of their order. It was chaotic. There was no one at the cash register to attend calls or customers waiting in line. By the time my food was ready, my appetite had died. I noticed similar frustration from everyone that were waiting. I hope they get their act together soon or there are plenty of restaurants with better customer experience for people to eventually...