Tim Hortons — Restaurant in Burnaby

I have ordered from this location twice through Uber Eats, and not once have I received the donuts I actually ordered. I didn’t even get a full refund either. Today, I called about this issue, and the staff told me, “We’re too busy and don’t have time to make new donuts, so we just put in whatever is left.”

I know this is a lie because I’ve visited this location in person many times, even around 7 p.m., and I’ve never seen them too busy to make donuts. When I asked why they didn’t just cancel the order if they were out of stock, she claimed it was “out of their control” and that they can’t cancel Uber Eats orders.

As you can probably tell, this is 100% FALSE. I worked in cafes and restaurants when I was a student, and whenever ingredients were sold out, we were able to cancel Uber Eats orders without a problem. When I asked her why she was lying, she had nothing to say. Also, when I asked for the manager’s contact, she offered to deliver multiple free donuts to my home tomorrow—without even asking to her manager first. How is that even possible under her authority? This location clearly needs new staff. Why should customers have to suffer because of their laziness...

I am writing this review for the kind gesture by Shubham and to explain how grateful I am to him and Tim Hortons. So my daughter and I finally arrived at the Tim hortans, after getting recommendations from my friends. The staff was amazing and the food was delicious. As my daughter is only two years old, she often cries when she is so around people. But one of the employees Shubham came up and was very understanding and did everything he could to help. He made sure we were welcomed with a warm smile inspite of my daughter creating a scene, which made me feel normal about being there. Not just that he made sure his staff was with my daughter throughout and we were taken care. I would recommend this restaurant to anyone who wants a great experience for themselves or their kids. Please... meet shubham he is a good leader and an asset to Tim Hortons. Thanks Tim Hortons for making my experience memorable and having...

I order a breakfast bagle with no cheese and no egg , I had to repeat my self many times as she keep messing my order up. They for got to double toast and butter it. Hash brown under cook sticking to paper, I had to throw it away. Donuts are old and stale and not properly glazes, service is horrible and there supposed to change there gloves every time they do a new task, she did not change her gloves after she changed the garbage and I called her out on it and she out right lied even though i was watching her the hole time. This location is absolutely awful and I will not go back as all my Experience were a FAIL. I really miss the old ppl that worked there because food was fresh and most staff friendly and...