Tim Hortons — Restaurant in Burnaby

As someone who lives at SFU and has sampled nearly every edible (and debatably edible) option on this mountain, I’ve developed a certain tolerance for mediocrity. But what I received from Tim Hortons recently wasn't mediocre — it was a joke dressed up as breakfast.

Let’s set the scene: I placed a mobile order for a bagel with cream cheese. A simple order. Instead, what I got was a sad, VERY stale circle with what could generously be described as a whisper of cream cheese — a fleeting suggestion that someone once thought about cream cheese while passing by this bagel. Charging $1 for cream cheese is fine — extortionate, but fine — if the cream cheese is actually present. What I received looked like someone scraped a knife across a block of Philadelphia, changed their mind, and just used the knife to airbrush the bagel.

And now for the most bemusing part: the mystery fluff. Upon closer inspection, the faint glimmer of plastic-like strands revealed themselves in the smear — tiny translucent threads embedded in the spread like an avant-garde art piece no one asked for. I tugged, I hoped — maybe it was pollen, a stray piece of lint, the ghost of better meals past? No. This was hairnet. Not on top. In it. Mingled. Married to the cream cheese.

I can only assume this means someone, at some point, was wearing a hairnet — a small mercy in an otherwise bleak culinary encounter.

As for service? It was a mobile order. No comment. The app had more human interaction than this exchange.

I’ve been a Tims customer for decades — through the roll-ups, the maple dips, the countless road trip stops — but the steady decline over the past 5–6 years has been both obvious and disheartening. What used to feel like a reliable, comforting Canadian staple now feels like a corporate shell of itself, where even something as basic as a bagel with cream cheese arrives as a cautionary tale. I didn’t expect gourmet. I just expected edible — and apparently, I couldn't even...

Very bad and rude store manager. He is not qualified to work in the customer services and hospitality industry. I was at Tim Hortons at SFU (the one on Tower Road) on Jan 2nd 2019 at 1:50pm. I ordered soup and bun. I ordered to have my bun toasted and slightly butter. The staff decided to butter as little as none on one side only with the other side no butter at all. I brought it back to the counter, and the staff was rude. The one with the worst attitude was the manager on duty. He refused to tell me his name as he knew I was going to complaint him. He said he doesn't care and also said this is the way he is whatever. I am feeling so sorry for the owner of this Tim Hortons store and the Tim Hortons Corporation as a whole. I doubt if the corporation knows what is going on at this Tim Hortons branch. No wonder this branch has very bad customer service rating. Tim Hortons should closely monitor the quality of their franchisee employees in order to maintain a giant position in the competitive fast food market. I feel bad as a shareholder of Tim Hortons...

Awful service. So many issues. The lady who took my order didn’t give me a receipt or a number, so when she called my order I had no idea. I waited thirty min trying to ask employees where my order was. It was actually sitting on the back counter the whole time and the same lady who took my order blamed me for not getting it sooner. ??? I couldn’t have taken it as it was out of reach. Also she said she called my order “so many times” which was a lie. I was waiting there the whole time listening. If she called my number I had no way of knowing because again she didn’t give me a receipt or a number. I also witnessed many many orders they screwed up during those thirty min. However, other employees were very nice and...