A&W Canada — Restaurant in Calgary

Extremely Disappointing Experience at A&W 32 Ave NE – Order #38972 I’m writing to share a very disappointing experience we had at the A&W located on 32 Ave NE on July 14, 2025, at around 9:04 PM. This was our first time visiting this particular location, and unfortunately, it turned out to be the worst experience we've ever had at any A&W. We went through the drive-thru and specifically ordered the new Paneer Veggie Burger combo with fries and a small Coke. While placing our order, my husband clearly mentioned the new veggie paneer burger, and we also inquired about available Coke sizes. Instead of simply answering our question, the staff member at the drive-thru counter (employee name: Amandeep C.) began talking about smoothies and other drink options without listening to our actual request. It felt like she was more interested in upselling than understanding our order. When we went to collect the order at the window, I politely asked for ketchup, but without checking, she just said, “It’s all in there.” Trusting her, we didn’t double-check the contents or the bill at that time. When we got home, we realized that not only did we receive the wrong burger (we were given the masala veggie burger instead of the paneer one), but the fries were stale and the Coke tasted flat—just like sweet syrup without any fizz. The entire order was inedible and ended up being thrown out. We essentially wasted $13.01 on food we didn’t order and couldn’t eat. We chose this location because of its 24-hour drive-thru convenience, but this experience was incredibly frustrating and disappointing. We were not heard, our order was ignored, and the food quality was extremely poor. I would highly recommend visiting any other A&W location where staff take the time to listen, confirm, and fulfill customer requests properly. Sadly, we won’t be returning to this one and we advice the same...

The Dirtiest, Most Incompetently Run Restaurant I’ve Ever Encountered This was, without exaggeration, the worst dining experience I’ve ever had — and that’s saying something. I ordered a veggie burger, and somehow it came with bacon. Let that sink in: they put meat on a vegetarian item. That’s not just a simple mistake — it’s a total failure to understand the basics of food service, dietary restrictions, and customer care. When I went inside to have the issue resolved, the incompetence only escalated. One employee told me they would remake the burger and issue a refund — which, frankly, is the bare minimum when you serve someone the complete opposite of what they ordered. But then a manager appeared and flatly contradicted them, saying I had to choose one or the other. So now we’ve got internal confusion, lack of training, and zero accountability — all wrapped in one sad excuse for customer service. As if that wasn’t enough, stepping inside the restaurant was a shock. The place was filthy. The floors were sticky, the counters looked like they hadn’t been wiped down all day, and the general state of the kitchen was enough to make anyone lose their appetite. I honestly don’t know how this location is passing health inspections, assuming they’re being inspected at all. It looked and smelled like a breeding ground for foodborne illness. I left without eating, got my refund, and will never return. Neither should you — unless you’re looking to get served the wrong food in a disgusting environment by a staff that clearly has no idea what they're doing. Someone from the health department needs to take a serious look at this place, because right now, it’s a liability — not...

Last night at 11:30 I went to this a&w.I ordered a medium double double coffee with a burger!A boy gave this order to me. I told him that the coffee seemed a bit cold.And that boy told me very politely that after five to 10 minutes you can take new coffee, that too hot.When I came back there after 10:15 minutes, it was my bad luck that there I met a Filipino girl who had no manners to speak at all and she told me that free coffee is not available here. While I had already paid the bill.When I explained to her completely, still she was not ready to accept it and started arguing with me.And she told me to write a complaint about the boy who gave you the order.I told him that it is not my intention to complain to anyone.But she started arguing with me. Then I told him that when I don't want to complain about anyone, why are you forcing me to complain about someone?I told you to take more money from me and make me new coffee, but she was not ready to accept it. Made me stand there for at least 20 minutes and even after that didn't give me coffee and left like that.What I mean to say is that such workers are very dangerous for the workers and owners working together.If you don't believe me, check your video camera from 11:30 to 12:00. You will know everything how your workers work?It's no fault of the guy who ordered me in the first place and this Filipino girl is absolutely rude. It doesn't even make sense to...