Caffe Beano — Restaurant in Calgary

Very emotional writing this review. I have been going to Caffe Beano every single day since working at my new office. I have referred my friends family and coworkers to go to this cafe with having usually a great experience. Today however was the last day I will go there. I ordered a small coffee that was a total of $3, after receiving the coffee I went to put my fixings in. I was approached by one of the employees to say my card was declined loudly, I went back to pay again and the machine said declined again. It was impossible, I had more than enough funds to pay and while checking my bank account on my app I saw the -3.00 charge went through on my end. I showed the guy who was serving me that the charge did go through and he asked another older lady in the back what to do and she said I don’t care if it didn’t go through on machine it’s not paid for. Then he had every other associate look at my bank account- MEANWHILE THE WHOLE COFFEE SHOP WAS LISTENING AND NOT BEING SERVED IN LINE.

This is the most embarrassing situation I’ve ever been in especially working in the customer service industry this is a huge no. With tears down my face I gave them the coffee back, said this is absolutely disheartening and unfortunately will no longer visit this spot again. I’ve never seen any other of their more important regulars treated in such a way. And all over a 3$ coffee that I clearly paid for and didn’t...

Is there a way to give no stars?! It has taken me two days to sit down and write this review as I would like to be as objective as possible without allowing my anger to get the best of me. On Friday morning I drove my son to his new job and I needed to use a bathroom. I saw the cafe and I thought I might as well get a coffee. The barista at the till was happily chatting with the customer ahead of me (a gentleman who, if judging by his outfit obviously works in an office), being pleasant and all around chirpy. Then comes casual, just risen out of bed me. Messy hair, leggings, layered tank and a sweat shirt. I ordered a latte and asked for the bathroom key. NOW HERE COMES THE GOOD PART(!!!!). The same chirpy barista looks at me and says: the keys are here, keep it clean. WHAT?!?!?!??! Did I hear this right?! You just assumed that I am a junkie, a homeless person? Or?!... For the record, my funky, Mikey Mouse runners were $350 alone. And while I might have not been dressed up to the notch, I did not by any stretch of the imagination look unkempt.... Said barista was again sweet and pleasant to the lady behind me: dressed in an office attire of course. I am appalled by this superficial judgment and disgusting attitude. The saddest thing: I can't help but wonder how less fortunate people are being treated?... At the price of $5.00 for a latte?! Ummm,...

Updated Review.

Place isn't what it used to be. Service is much slower than previously, and unfortunately menu seems to have either shrunk or been tweaked over the years, but with no obvious improvements in choice or quality.

The staff are nice enough, but it can be pretty slow at times. They don't call out drinks or names, so when it's busy, expect to spend some time trying to figure out what drink is yours.

Observationally, hiring seems to not always have been based on work ethic or customer service skills, but some other arbitrary measure (love of poetry slams maybe?). You'll often see staff just standing around or looking sullen even when there is cleaning to be done.

The inside is quaint, but obviously in need of some upkeep. Old janky seating which isn't super comfortable and an awkward height for the tables and diner seating upfront. If you're taller than 5'5", expect to hunch.

They used to have great chalk art (see "cream-a-torium"), but that is now gone - instead they've got random menus distributed so your head will be on a swivel at the front.

I still try to patronize this place as it is iconic, but I expect very little these days,...