D Spot Dessert Cafe Calgary North East — Restaurant in Calgary

Went there with a friend last night, party of 2. My friend ordered a latte and a cookie skillet, I ordered the chocolate to which I asked our server “what type of chocolate is the lava cake”, he then replied with “I think it’s milk chocolate”.

The cookie skillet came out first, the drink usually comes out first and the food comes together, though I didn’t think much of it as it was a bit busy. We share the cookie skillet and to our surprise it was completely raw and mushy. I inform the server and he responds with “I’m so sorry” then proceeds to take the skillets without another word until I ask for it to be off the bill, I wish I didn’t have to ask that myself and that I was given options of what we could’ve done in that situation.

The latte and the lava cake come out together. The lava cake did not taste at all like milk chocolate though it didn't taste bad so I didn’t want to make a fuss about it. My friend and I enjoyed the lava cake and he, his latte, up until a glass shattered from a high place as a different server is cleaning a table near by. She proceeded to apologize to one guest, there was at least three other guests close by to the glass, two of those people being my friend and I. The glass hit someone (who was wearing open toe shoes) in the foot and my friends shoe. My friend wasn’t hurt at all though our booth was surrounded by pieces of broken glass. The manager proceeded to come to finish cleaning the glass.

We continued on talking, trying to push it off and enjoy our night until I felt a sharp cut on my tongue and a weird feeling down my throat. To be clear there were Oreo pieces on the lava cake but Oreos aren’t sharp enough to cut your tongue, I could taste the blood in my mouth. I informed my friend and we both stopped eating immediately. I felt scared that I had eaten a small piece of glass so I informed our server and he proceeded to bring over the manager. I informed the manager that there was a chance I had eaten a piece of glass and the way I was physically feeling due to that happening. Though I didn’t expect there was much that could be done in this situation on there part, I was hoping for at least an apology and to move of with my night. I was wrong to hope for that. When I had informed the manager it, he proceeded to justify the fact that there wouldn’t have been any glass near us, to which we pointed out there was quite literally two pieces of glass that they had missed when cleaning under his feet, he brushed it off and talked over us saying “what can I do for you to help with that” and “there was no glass around this table” rambling on about how it basically wasn’t their fault. I asked what my opinion were and he said he would give us a discount, we agreed and he walked away without another word. Assuming he would come back with the final receipt, we waited about 25 minutes and nothing, so we left.

To give some background, this wasn’t our first time here but it definitely is the last. I had an incident before this where a server had accidentally spilt my latte on the table though he genuinely seemed sorry and like he was possibly at the beginning of his training as a server so I pushed it away as my previous experiences at this establishment...

I have to give D Spot a 1-star rating, and it's not because of the food – the food is actually quite good, though a bit overpriced. The real issue here is their appalling and outright disrespectful policy towards solo diners. I was shocked and deeply offended when I was told I couldn’t eat in because I was alone. This is beyond rude, and it’s an exclusionary practice that should have no place in any restaurant, especially when the place isn’t even busy.

Let’s talk about why this policy is so wrong. First and foremost, eating alone is a perfectly valid choice, and there’s absolutely nothing wrong with it. Many people dine alone for various reasons – work schedules, personal preference, or simply because they enjoy a bit of solitude. It’s an opportunity for reflection, relaxation, and mindfulness, something that should be respected, not shunned.

Historically, the concept of hospitality has always been about making everyone feel welcome, regardless of their circumstances. In ancient times, inns and eateries were places where all travelers, whether alone or in groups, were treated with respect. The idea of turning someone away simply because they’re dining alone would have been unthinkable. In fact, in many cultures, dining alone is seen as an act of self-care, a time to enjoy one’s own company and savor the food without distractions.

By implementing a policy that discourages solo diners, D Spot is sending a clear message: “You’re not welcome here unless you fit our mold of what a customer should look like.” This is not just bad customer service; it’s a form of discrimination that alienates a significant portion of potential customers. In today’s world, where mental health and self-care are rightly emphasized, the ability to enjoy a meal alone should be supported, not penalized.

What’s even more frustrating is that this policy makes no sense, especially on days when the restaurant is not busy. Why turn away paying customers when there’s plenty of space? It’s not just short-sighted – it’s bad business. Solo diners often become loyal customers who appreciate the quiet, relaxed atmosphere of a restaurant during off-peak hours. Ignoring and alienating them is not only disrespectful but also foolish.

There are countless stories of solo diners being treated poorly at various establishments, and it’s always a source of frustration and hurt. For example, a diner in Paris recounted how she was denied a table at a nearly empty restaurant simply because she was alone. These experiences are humiliating and completely unnecessary. Restaurants that fail to accommodate solo diners are not only showing a lack of respect but also failing to recognize the diversity of their customer base.

D Spot, you need to seriously reconsider this exclusionary and disrespectful policy. Everyone deserves to be treated with respect, whether they’re dining alone or with others. Until you change this policy, I can’t in good conscience recommend your restaurant to anyone. Good food is important, but how you treat your customers is even more so. Please, at the very least, reconsider this policy on days when you’re not busy. It’s not just about being polite – it’s about being a decent, welcoming...

I’ve been to many different D Spots in 4 different cities, and this was by far the worst experience I’ve had for a number of reasons.

Firstly, we were treated quite poorly before we even got seated. We were a group of 8, and since the location was relatively full, they told us we needed to wait. We were perfectly okay with waiting, but they kept telling us it would be only 5 or 10 minutes while we actually waited for 40 minutes. They also made us wait outside while it was heavily snowing. We were a big group so we were okay with it at first, but after we got seated, some other big groups came in and they were allowed to wait inside, which was completely unfair. One of my friends was lactose intolerant and asked for an order with no whipped cream. When the order came, it had whipped cream, and to remove it, the server just scooped it out, even though there was still whipped cream that already mixed into the drink. Then when we went to pay, the server didn’t give us our bills and just put the numbers directly into the machine. After some of us paid and tipped, I asked if gratuity was included, and I was told it was. So not only were we mistreated, but the server tried to get us to tip on top of a gratuity by not giving us our receipts.

If anyone is considering going to this D Spot location, I strongly encourage you to pick another one, since there are better ones in this city. I’m still a big fan of D Spot, but avoid this...