Empress Palace Restaurant — Restaurant in Calgary

AVOID! AVOID! AVOID! If, I could give this place zero stars I would! I can't remember the last time me and a party have been treated so poorly. The waitress mislead us by saying we could order the buffet for takeout. After we paid, she hovered and monitored the portions which we were taking! Keep in mind the place was totally empty with the exception of two tables of diners. There were many empty bins as food was not ready or only half filled. When we asked for dishes to be refilled so we could fill our takeout containers, she was extremely annoyed. Rather than refill containers she asked how many items we needed, disappeared and would return with a fraction of what was asked for. She also snatched cutlery from my nephew and scolded him. I couldn't believe what I was seeing! Who does this? Totally unacceptable behaviour and the food was only comparable to food court quality. I would be shocked if they are still in business a...

If I could, I would give this place ZERO stars. The salt and pepper squid was extremely dry and tough, I surprised I didn't chip a tooth. The Shanghai style fried noodles smelled and tasted rancid.

I called the restaurant to let them know and they started arguing with us stating that "this is the way it's supposed to taste". I've eaten at Chinese restaurants my whole life and have never tasted something this horrid.

I drove all the way back for a refund and the woman continued to argue with me. She must've known the squid was bad because she refunded it no problem but refused to acknowledge the rancid noodles.

Times are tough and I want to support local businesses by ordering pickup directly from the restaurants but this is one place I would NEVER recommend.

Save your money and go...

If I could give 0 stars to this dank hole in the wall that serves mediocre Chinese food I would. I went today to get a take out plate from the buffet. Nevermind the fact I had to pay buffet price for 1 plate that I'm ok with. Then I was told I could only have 4 items. That didn't bother me that much. It was when I wasn't even allowed to fill my own take out box that I had enough. It will be a cold day in hell before I get treated like I'm going to steal their precious ginger beef. I walked out and will never return. Please do what you can to not support establishments that treat people in this fashion. Mmmmm. My donair tastes fantastic. Service was great. Please go to Jerusalem Shawarma instead. You will be...