Pho Hoan Pasteur (Royal Oak) — Restaurant in Calgary

Rude Service & Poor Food Quality

Came here with a group of 6, excited to try a new Vietnamese spot, but unfortunately, the experience was nothing short of disappointing. From the moment we sat down, we were met with impatience and unwelcoming attitudes from the staff. We ordered our appetizers first, and just a few minutes later, a different server came by and asked if we were ready to order mains. I politely said we needed a bit more time. After all, we were a party of six trying to go through their menu for the first time. She came back not once, but two more times in a very hostile and pushy manner, making us feel rushed and uncomfortable. Ironically, she wasn’t even the one who ended up taking our order.

The language barrier didn’t help either. While we understand that not everyone may speak perfect English, it made it hard to communicate even basic concerns about our food. When we tried to politely bring up that some of the items didn’t taste right, we were repeatedly cut off by a staff member who told us, word for word, “Well sometimes even other customer don’t like they food but they eat. Sorry we can’t cancel or replace order.” It wasn’t a matter of personal preference. It genuinely tasted off, and in some cases, undercooked. But instead of addressing our concerns, she simply turned her back and walked away. Every interaction with the staff felt cold, dismissive, and frankly, rude.

As for the food, the following reviews are based on what my friends and I personally ordered and experienced:

For appetizers we had had crispy tempura shrimp, shrimp salad rolls, and chicken spring rolls- All underwhelming. The chicken spring rolls were especially disappointing. They were cold and undercooked inside, which is not only unpleasant but unsafe.

For mains: Steak and brisket pho (x2)- the beef tasted off, almost sour, and the broth was bland and flavorless.

Steak, tendon, and brisket pho- another friend had this and said the same: beef tasted strange and unappetizing.

Grilled chicken and spring rolls on rice (x2): the chicken and rice were the only saving grace. Decent and edible but the spring rolls, again, were undercooked and untouched.

Seafood vegetable stir fry on crispy noodles: just okay. Nothing memorable, but at least it wasn’t inedible.

We really tried to approach our concerns respectfully, but we were met with defensiveness and zero accountability. Between the rude service, the dismissive attitude, and the poor food quality, I would not recommend this restaurant to anyone. There are far better Vietnamese spots in the city that treat their guests with kindness and serve food with...

One of the most infuriating, disrespectful experiences I've ever had. I'm not sure if she was the owner or the manager, but we were greeted by an Asian woman with short red hair. My wife and I arrived as part of a large group of 11 people. We knew we might not be seated together, and we were totally fine with that.

As soon as my wife politely told her, “We’re a group of 11,” that red-haired woman immediately snapped back, “We don’t have seating for 11.” Again, my wife calmly said, “It’s okay, we don’t mind sitting separately.”

Then that same woman—speaking in awkward, unpleasant English—raised her voice and repeated, even more annoyed, that they didn’t have space for 11 people. My wife, still being respectful, said again that we didn’t need to sit all together. And then this woman snapped again, saying they didn’t have space together or separately.

At this point, I stepped in and asked her, “Why are you so angry? Why are you speaking to my wife like that?” She looked at me with a ridiculous, smug face and said, “When did I ever get angry with you?” I told her straight up: “You disrespected my wife. You were angry.”

As I raised my voice—because how could I not?—my wife pulled me out to deescalate the situation. That should’ve been the end. But guess what? After all her yelling and saying “no room for 11,” she suddenly made space for 11 of us to sit together. She even told another person from our group that she had never gotten angry and that she “made space for 10 people just for us,” and to please convince me to calm down.

Maybe I’m a bastard. Fine. But let me be clear: my wife asked very nicely. And that red-haired woman completely dismissed her and acted like we were a burden. That is a fact.

To the red-haired Asian woman—I know you're reading this. I’m sure you remember exactly who I am. I can see you now, fuming and pretending to be the victim. If you really think you did nothing wrong, fix your tone. You are not fit to be in any job that involves dealing with people.

You ruined my day. I didn’t even ask for your name, but everyone working there knows exactly who this is about. Red short hair. Loud, rude energy. Fix yourself. Don’t keep living like that.

I’m never coming back, but if I do—I’ll be watching how you treat every single customer. I’ll keep writing reviews until you either get fired or learn to show some basic decency.

You should never have treated my wife like that. Your face, your tone, your attitude—burned into my memory. I’m still furious. All I want to do right now is curse. That’s how...

I was EXTREMELY disappointed with the service at this restaurant from my last visit. Never have I been disrespected, let alone been shocked at someone's behaviour. The food here is always good, so I will not comment on that. It's the service I received that really ruined my whole experience. To be specific, it was the employee working at the cash register last week Tuesday. Long story short, after finishing the meal with my friends, I went to the register to pay for our meal. Upon receiving my receipt, I noticed something was off with the final total, they overcharged me. I went to the cashier to point out the mistake on my bill, and her attitude was so disrespectful. First of all, she did not want to acknowledge her mistake and kept telling me "nothing was wrong with the bill". She tossed the menu towards me and was lecturing me on what was on the bill. I pointed out that she added 2 orders of a dish instead of 1, and therefore overcharged me. It was very clear on the receipt. Not apologizing for her mistake, she just said "I'll pay you back in cash!" and tossed the cash on the counter towards me. Very rude. Her customer service skills are beyond poor. If she made a mistake, an apology should have been the first thing said to me instead of tossing the menu towards me. I'm not a new customer to this restaurant and even recommended this restaurant to my friends and family. However, my latest experience really left me DISAPPOINTED from this business and I will not be going back, nor...