Fritou Chicken 130 — Restaurant in Calgary

TLDR; Chicken is fantastic. If you plan to eat here during your lunch break, call ahead with your order. They only cook the chicken once it's ordered; pro: it's fresh from the fryer, crunchy and yummy. Con: it's takes time to cook the chicken so it takes a few minutes before your order is ready.

I love the chicken here, I usually substitute the fries for rice. I'm not sure if I can call Fritou fast food because they don't have the chicken ready for you when you order it, it's not "fast". They only cook the chicken once it's ordered. I cannot make up my mind whether I like that I have to wait for the chicken or not, hence the 4 stars. But then again, you can't have fresh cooked chicken unless you wait right? The solution, just call ahead for your order. The only downside is that you can't really just drop in to eat chicken here, you will have to wait at least 5-10 minutes.

Is it worth it? Yes, totally! Will I come back? Definitely! Will I come back even if I didn't call ahead? Yes, if time allows. I would...

I ordered 3 pcs of chicken and embutido with white rice. They said waiting time was 15 mins but it was more than that… I was waiting for 25 mins…. That’s why all the skip the dishes deliveries are always upset and frowning with u guys coz ur service is really slooow. You guys are losing ur customers coz we want efficient service and not slow. When you say 15 mins is actually 25 mins. Even if you call and order on the phone, by the time u pick up, the food is still not ready. So… for my order today, I saved the embutido for my lunch tomorrow for work. The fried chicken was okay but a little bit salty and the rice was so malata… it's like eating a lugaw. Come on guys… just a plain rice… u can't even make it right?? Don't u see it's malata… it's like lugaw. The Korean restaurant, Vietnamese, Japanese and Chinese restaurant can cook better plain white rice with you guys. Just a plain rice and u can’t even cook it right....

Since the recent owners took over, the food I receive has never matched the menu items I order. Chicken burgers served without tomato or cheese, got a side of salsa instead of gravy with the popcorn chicken, etc.

There has been an inconsistency every time I've gone there. It would be more interesting if the missing items were random, like a daily surprise recipe, but they seem to just consistently withold/substitute items to cheap out every time.

Edit: The previous franchisee owner didn't create the many marketing images of the chicken burger including tomato. If you're going to pretend it isn't offered on the item, at least change the images clearly displayed on all of your menus for months since.

It's cool if you change the menu. Just don't...