Ginger Beef Express — Restaurant in Calgary

“Poor management “

We have ordered and been a customer of this location for a number of years . Generally the food quality, service and people have been good and always standing behind any issues with errors etc. Today we ordered our Friday night dishes and ended up with an extra dish that we did not order and if the order was read back to me I would of caught the error, however this was not done by the person at the restaurant. Not realizing the errors we used a coupon for a discount on dumplings. Once we received the order we called and let the lady know we didn’t order the extra chowmein. Instead of them just providing a 12.00 credit I wasted 20 minutes on the phone where the woman who took the order went back and forth the the manager who’s answer was pickup the chowmein and the dumplings from our house to provide a 12.00 credit for an error they made . I explained we had been long term customers and the dumplings were already have eaten as this took so long to resolve . At the end of the day I gave up and clearly customer service and satisfaction didn’t seem to be an issue for this location. Advice , check your bill and get them to read your order back before...

The quest continues, I have been looking for a quality hot and sour soup since the Spicy Hut closed. So I tried Ginger Beef house. I remember when Ginger Beef House first started in the 1980's Brentwood mall, i quite liked their food. We ordered Hot and Sour soup, Chicken in Garlic and Honey sauce. We asked for the Hot and Sour extra spicy as it is best really hot. Good thing we did as it came at just about the right spice level, could have been a bit hotter. It was quite good, not a Spicy Hut standard but fairly good. Probably a 4 for the soup. It was the other two dishes that down graded the review. The Chicken was mostly breading and gristle, almost too chewy to eat and way too much breading. The sauce was very sweet, not really hot (despite the chilli marking) and lacking the garlic piece. Because of the toughness of the chicken and the level of gristle this dish by itself would have gotten a 1.This kind of Chinese food is not for me. The fried rice, was not fresh tasting slightly dried out and not much too it. Pretty Mediocre,...

If you value your and your families health and well-being, you should be very cautious about ordering any food from this location. AB Health Services ordered this place to shut down on 12/31/21 due to (here is only a sample of the published order): a. Food preparation continued after a verbal closure order was issued. b. The integrity of both grease interceptors was compromised resulting in sewage leaking onto the kitchen floor. c. Foods such as beansprouts, noodles, garlic-in-oil, eggs and deep fried meats were stored without any means of temperature control. These foods measured 12.0 to 39.4 degrees Celsius. d. Raw chicken and squid were thawing in stagnant water in the sink basin. These foods measured 7.2 and 12.3 degrees Celsius. e. The kitchen probe thermometer was unable to provide an accurate temperature reading. f. Processed green peppers were stored directly in a cardboard box that previously contained raw meats. g. A container of raw meats was stored directly on beansprouts in the walk-in cooler.

The owner...