Good Earth Coffeehouse - Alberta Children's Hospital — Restaurant in Calgary

I bought a Christmas Latte after dropping off a donation to the hospital foundation feeling especially good about people and Christmas. However, my experience at this outlet was emotionally very negative. I watched as a women who appeared to be the owner treated her employee in a deplorable manner. Every comment she made was full of contempt and so passive aggressive that I and the other customers were clearly uncomfortable. She would switch between friendly yet assertive in her selling to customers to impatient and hostile to her worker. It came off as highly insincere and shockingly tone deaf.

I left after paying and ended up dumping out my latte I was so disturbed by the experience. It’s Christmas Eve — it is my hope for a little goodwill at Good Earth on this day of all days. I won’t ever go to a Good Earth again. There are too many other choices run by caring people who like to serve and make others a little bit happier for having come by — all while they run their...

I am really disappointed. I have been to a other Good Earth branches but this one I don't understand why the drinks and the food doesn't taste thesame. I tried many items the specialty drinks and the regular coffee and every time I have to go back to modified it or just leave it. The scones were so dried out to the point it stuck into my mouth and couldn't chew on it. The lemon raspberry frab it is like milk with lemon flavour which so bitter and drizzle of raspberry syrup. It is funny that even if you don't like your drink or there is something wrong in it they will not try to change it. I had a salted caramel mocha and it was beyond sweet. I told them it is super sweet and she was like mmmm we can do anything about it! So asked to pour some of it and fill it up with more coffee. On the other hand it is expensive even for just drip coffe 3.5$ why??I can see the rating is so low, hopefully the owner try to do...

Worst customer service ever!! Especially from the young indian lady server who is cold, rude and extremely unprofessional when interacting with customers! She should take some service lessons from actual retail workers at any other store who at least take the time and common decency to say "hi", "please" and "thank you" to customers who spend their hard earned money. The food and coffee here are also quite overpriced so I recommend anyone anticipating a stay at this hospital bring their own drinks and snacks or food. Avoid this coffee shop for their terrible customer service and prices that aren't worth the food or coffee...