The Canadian Brewhouse (Calgary University District) — Restaurant in Calgary

As a regular within the university district, Canadian Brewhouse is often a popular after work stop for myself and my colleagues, and a popular location for a bite to eat after our rec games.

While the food is typically pretty consistent, the past few times we've been to the Canadian Brewhouse University location our service has been very troublesome. In our past two visits, we have had the same waitress who has been quite unpleasant and borderline rude, which has left us feeling uneasy about returning to this location.

In our last visit, our waitress checked on our table once in 45 minutes, and then forgot to ring in our order to which we had to wait another 30 minutes to get her attention again. During this time, she gave our table dirty looks, and made strange, passive aggressive comments when we ordered a round of waters to start and food to share - insinuating that because we were ordering food to share and "free" waters that, we were not as important customers or being cheap. As a group, we were shocked at how poorly we were treated in our visit which really put a damper on the night.

Despite our best efforts to engage with our waitress and order more drinks and food, our waitress's comments, demeanor, and lack of service left us feeling uneasy about our time at Canadian Brewhouse and resulted in us leaving earlier to another restaurant. Unanimously our group agreed that this was among the worst service we had experienced from a waiter/waitress.

Despite this, the location of this Canadian Brewhouse is excellent, and the other staff members have been great to engage with. Despite our long wait times for service, our food was still enjoyable and the young gentleman who brought it up all the flights of stairs was pleasant and a serious hard worker - hats off...

Visited on Wednesday September 10 for wing night, 8:15-9pm at the rooftop.

We’ve been to previous wing nights at the same location and are deeply disappointed in the service on this night. From the beginning, our server had an attitude and rushed our order (group of six, left the table before completing everyone’s food order and we asked her not to leave).

A different server brought out the wings we ordered and had no idea what the flavours were! When we asked, she laughed and said she didn’t know then proceeded to sniff the food which is completely unsanitary and unprofessional. She didn’t even bother to go back to the kitchen to check and just left our table to figure out the flavours ourselves. Our table ordered a large and regular sized poutine, regular size came out on a smaller plate first which we were told was large. The large came out after in a much larger bowl and we were also told it was a large. The server once again couldn’t assert which sizes were which!

We had also asked our original server to wipe our table down before eating which she never came back to do and left someone else to do it (the same girl who served the food). She gave us wet wipes to wipe the table ourselves even though we saw the sanitising bottle at the bar!

The rooftop itself lacked atmosphere: no music playing at all, so combined with poor service the experience fell flat. It wasn’t even a full house so “too busy” wasn’t an excuse.

As locals we used to come weekly and loved the main floor service, but the rooftop experience was appalling in comparison. Management, please train your staff better. This used to be a favourite spot, but after this we’re not sure it’s...

When I paid the bill they charged me double for my order. When I noticed the error and brought it to their attention, what should have been a simple correction turned into a 20-minute ordeal. Twenty minutes! For a basic billing mistake that any competent restaurant should be able to fix in under two minutes. This was particularly frustrating because we we needed to leave.

To make matters worse, when it came time to re-pay my bill, they didn’t even give me the option to choose my own tip amount. Instead, they forced an 18% tip on me without asking. This is completely unacceptable - tipping should always be at the customer’s discretion, especially after receiving such poor service by the manager. The fact that they had the audacity to force a high tip percentage after their own billing incompetence is beyond belief.

The manager’s attitude throughout this entire issue was unprofessional and dismissive. Despite our obvious time constraints and the stress caused by their billing error, the manager showed no understanding of our situation and seemed to be in a bad mood, which only made the experience more unpleasant. A good manager would have apologized profusely, expedited the correction, and possibly offered some form of compensation for the inconvenience. Instead, we got attitude and indifference. This is so...